Hannah Faye Ordonio

HANNAH FAYE AGUILAR ORDONIO Address: #120 Road 3, Bagong Pag-asa, Quezon City, 1105 Contact Number: (Smart-, (Globe- Email Address:- WORK EXPERIENCE ------------------------------------------------------------------------------------------------------------------------- Customer Service Representative (BPO) Company Name: Ibex Global Address: Cyberpark 2 Araneta Cubao, Quezon City Account: AT&T Job Description: Handle a high volume of incoming calls from US customers; resolve customer issues; answer inquiries; and respond to customer requests. November 29, 2021 to March 30, 2022 Customer Sales Representative (BPO) Company Name: Afni Philippines Address: Commonwealth Ave. Diliman Commercial Complex Quezon City Account: Verizon Home Services Job Description: Handle a high volume of incoming calls from US customers; resolve customer issues; answer inquiries; and respond to customer requests. April 20, 2021 to August 16, 2021 Graphic Designer Company Name: Sew Fab Shop Address: #6 Pearl St. Villa Orion Subdivision, West Fairview, Quezon City Developed artwork and layout for print for T-shirts, mugs, Eco-bags, mousepad, keychains and etc., using Adobe Photoshop and Adobe Illustrator. March 12, 2018 to March 2021 HR Officer Company Name: Excelcon Philippine Industries Address: #51 Gomez, Quezon City, Metro Manila 1105 Job Description: Responsible for recruiting and interviewing potential applicants on experience, skills, and education. Performing administrative tasks. Updating job requirements when needed. Contacting applicant references. Performing criminal background checks required by the company. Explaining and providing information on employee benefits, programs, and education. Maintaining employee records and paperwork. Answering employee questions and addressing employee concerns with the company. March 12, 2017 to March 2018 Customer Service Representative (BPO) Company Name: C3/CustomerContactChannels Address: 3030, 17th and 20th Floor, Bonifacio One Technology Tower, Rizal Drive West, corner Fort Bonifacio, 1634, 31st Street, Fort Bonifacio, Taguig Job Description: Handle a high volume of incoming calls from US customers; book new reservations; resolve customer issues; answer inquiries; and respond to customer requests. Account: Spirit Airlines July 22, 2015 to August 4, 2016 Promoted as Irregular Operation (IROP) Representative April 2016 to August 4, 2016 Office Clerk Company Name: BDO Insurance Brokers, Inc. Address: 22nd Floor, Pacific Star Building, Senator Gil Puyat Avenue, corner Makati Avenue, Makati, 1200 Metro Manila Job Description: Perform clerical office tasks; submit Dental and Maxicare cards and provide transmittal slips for regular employees; respond to telephone calls; operate office machines; and compute and file records. September 15, 2014 to February 13, 2015 INTERNSHIP ------------------------------------------------------------------------------------------------------------------------- Technology Resource Center Address: Jacinta II Building, EDSA, Guadalupe Nuevo, Makati, 1212 Metro Manila Job Title: Web Designer Job Description: Review, evaluate, improve or create website designs by using programming languages: HTML and CSS; and using application software: Adobe Dreamweaver and Notepad++. 2012 (480 hours) TRAINING COURSES ATTENDED ------------------------------------------------------------------------------------------------------------------------- Training Course in Computer Programming Address: 53 Victory Avenue, Barangay Tatalon, Quezon City, 1113 Metro Manila Sponsor: HB Negotech Center; TESDA November 20, 2017 to February 8, 2018 Training Course in Web Design & Development HTML Address: 53 Victory Avenue, Barangay Tatalon, Quezon City, 1113 Metro Manila Sponsor: HB Negotech Center; TESDA November 7, 2017 to February 8, 2018 SEMINARS ATTENDED ------------------------------------------------------------------------------------------------------------------------- Productivity for Creative and Geeks Address: 14th Floor, Picadilly Star Building, 4th Avenue, 25th Street, Fort Bonifacio, Global City, Taguig, 1636 Metro Manila Sponsor: Meridian International (MINT) College February 18, 2012 Storage Technologies Address: 673 Quirino Highway, Barangay San Bartolome, Novaliches, Quezon City, 1116 Metro Manila Sponsor: Quezon City Polytechnic University (QCPU) December 4, 2012 CHARACTER REFERENCES ------------------------------------------------------------------------------------------------------------------------- Ms. Novelyn Hope Bea Dollar Company: C3/CustomerContactChannels Job Title: Team Leader Contact: - Email Address:- Evelyn Ferido Company: Accenture Job Title: Transacton Processing Analyst Contact:- Email Address:- Grace Magtolis Company: C3/CustomerContactChannels Job Title: Team Leader Contact: - Email Address:- Aubrey Lorraine Rebanal Company: Optum Global Solutions Job Title: Provider Service Advocate Contact: - Email Address:- PERSONAL PROFILE ------------------------------------------------------------------------------------------------------------------------- Age: Date of Birth: Civil Status: Height: Religion: 31 y/o March 15, 1991 Single 5’ 3”; 160 cm Roman Catholic Gender: Place of Birth: Citizenship: Weight: Languages: Female Quezon City Filipino 106 lbs.; 48 kg English; Filipino (Tagalog) EDUCATIONAL BACKGROUND ------------------------------------------------------------------------------------------------------------------------- Tertiary: Quezon City Polytechnic University (QCPU) Address: 673 Quirino Highway, Barangay San Bartolome, Novaliches, Quezon City, 1116 Metro Manila BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY MAJOR IN COMPUTER SCIENCE Activity: Scholarship Youth Development Program (50%) 2009 to April 23, 2013 Secondary: Ismael Mathay Senior High School (IMSHS) Address: Branches Street, Barangay Sangandaan, Quezon City, 1116 Metro Manila 2006 to 2007 Primary: Richland Montessori School Address: Block 5 Lot 5, Phase V, Richland Subdivision, Sauyo Road, Barangay Bagbag, Novaliches, Quezon City, 1116 Metro Manila 1999 to 2003