Hannah Faye Fajardo

Hannah Faye Fajardo D-C2, Voyager St. Davao City, Davao Del Sur 0995 - 882 - 3347- Skills With 20 months of experience in customer service chat and email support, I have developed strong rapid-typing and multitasking skills to ensure prompt and accurate responses to customer inquiries. I excel at handling multiple chat conversations at once while maintaining a high standard of clarity, empathy, and professionalism. My proficiency with the company’s chat and email support platform enables me to efficiently troubleshoot issues, provide timely solutions, and streamline customer interactions. By carefully interpreting customer messages, I accurately identify their concerns and navigate the knowledge base to deliver clear, concise, and helpful responses. Additionally, I am skilled in thoroughly documenting customer interactions, supporting effective data collection and continuous service improvement. Experience August 2023 - May 2024 IQOR Philippines Davao Site 2 - Customer Service Representative | Chat ● Enhancing rapid and precise typing abilities to ensure quick customer responses. ● Attentively reading customer messages to accurately identify their needs or issues. ● Handling several chat conversations at once while maintaining high-quality replies. ● Becoming proficient in the features and functionalities of the company’s chat support software. ●​ Knowing how to locate information within the company’s knowledge base or system to offer accurate answers to customer inquiries. ● Efficiently analyzing issues to deliver prompt solutions to customer problems. ●​ Accurately documenting customer interactions, including raised issues and provided resolutions, for future reference and analysis. July 2024 - June 2025 Awesome CX (Delta Site) - Customer Service Representative | Chat & Email ●​ Clear written communication: Ability to explain solutions in a friendly, professional, and easy-to-understand way. ●​ Tone adaptability: Matching tone to the customer’s mood—calm, encouraging, and empathetic when needed. ●​ Empathy and patience: Understanding user frustration and maintaining a calm, helpful tone. ●​ Active listening (or reading): Picking up on customer concerns even when not directly stated. ●​ Attention to detail: Noticing small issues or patterns in customer messages. ●​ Time management: Handling multiple conversations or tickets efficiently. Education 2021 - 2022 Davao Del Norte State College - Bachelor of Science in Tourism Management Awards ● With Honors, Batch 2018 ● Dean’s Lister, First Semester Academic Year 2018 ● Dean’s Lister, First Semester Academic Year 2019 ● Dean’s Lister, First Semester Academic Year 2022 Core Skills ● Chat and Email Efficiency skills ● Data Gathering ● Customer Service ● Communication Skills