Hannah Faye Fajardo

I am Hannah Faye Fajardo, a highly motivated and detail-oriented Customer Service Representative with 20 months of experience providing non-voice support through chat and email. My professional background is rooted in fast-paced BPO environments where I’ve developed and refined my skills in customer communication, issue resolution, multitasking, and administrative support.

Throughout my roles at IQOR Philippines and Awesome CX, I’ve gained extensive experience in handling customer concerns with professionalism, empathy, and efficiency. I specialize in managing multiple chat or email conversations at once without compromising on quality or clarity. Whether it’s assisting with product inquiries, resolving service issues, or guiding customers through processes, I always maintain a friendly, solution-oriented tone and ensure every interaction is well-documented and aligned with company standards.

What sets me apart is my strong written communication and rapid typing speed, which help me respond quickly and clearly to customer needs. I’m also skilled at interpreting customer intent, even when not explicitly stated, and I take initiative in navigating internal tools or knowledge bases to deliver accurate, timely solutions. My ability to adapt my tone and communication style based on customer sentiment helps me build trust and improve customer satisfaction.

In addition to customer service, I possess strong organizational and administrative skills, making me a great fit for virtual assistant or back-office support roles. I’m comfortable working independently, managing multiple tasks, and maintaining accuracy under pressure. I’m also dependable, resourceful, and quick to learn new tools and platforms.

Academically, I hold a Bachelor of Science in Tourism Management from Davao del Norte State College, where I was recognized multiple times on the Dean’s List and graduated with honors. My educational background, combined with real-world experience, has equipped me with a solid foundation in professionalism, customer interaction, and process improvement.

I am now looking to bring my customer-centric approach, attention to detail, and passion for service to a remote team where I can continue to grow, contribute, and provide high-quality support. Whether it’s customer-facing or behind-the-scenes, I am confident in my ability to deliver results that align with business goals and enhance the customer experience.