Hannah
Sylvester
Virtual Assistant
--https://www.linkedin.com/in/hannah-sylvester93819b368?trk=contact-info
Full Time
CAREER OBJECTIVE
Adaptable, independent and organized Virtual
Assistant with 2 years experience in managing
inboxes, responding to client inquiries, prioritizing
messages, and maintaining clear communication.
Adept at using productivity tools and maintaining
confidentiality while ensuring quality service and
on-time delivery of tasks.
Skills
Inbox Management
Email sorting and prioritization
Managing Customer Feedback and Follow-ups
Creating and Updating FAQ
Task and Schedule Management
Attention to Detail and Confidentiality
Time Management and Organization
CRM and Project Management Tools
Tools and Software
Gmail
Slack
Trello and Asana
Google Workspace
Professional Experience
Frontier Homes
Administrative Assistant, Inbox Manager
April, 2024 - PRESENT, REMOTE
Managed daily email inboxes for 2 clients,
handling over 100+ emails per day across multiple
accounts.
Reduced client inbox clutter by 80% within the first
month by organizing folders, applying filters, and
removing spam.
Flagged and escalated urgent emails to
executives promptly, ensuring no missed deadlines
or client opportunities.
Maintained 100% accuracy in calendar scheduling
based on incoming appointment requests and
confirmations.
Created and maintained standard response
templates, cutting time spent on repetitive replies
by 40%.
Sir Ofori Consultants
Customer Service Representative
January, 2023 - February, 2024, Lagos State,
Nigeria
Provided customer service support resulting in a
90% satisfaction rate and a 5% increase in
customer retention.
Responded to an average of 30+ customer
inquiries per day via email and live chat,
maintaining a 95% satisfaction rating.
Created a simple email tracking sheet that helped
the team follow up on unresolved issues, improving
follow-up completion rate by 35%.
Education
Federal University Oye Ekiti, Ekiti State, Nigeria
Bachelor of Science in Business Education
(B.Sc. or
B.S.)
September, 2020 - June 2025
Interest
Documentation
Attentive Listening
Solving Problems
Reading
Traveling Exploring
