Hannah

PROFESSIONAL EXPERIENCES

Managed daily email inboxes for 2 clients, handling over 100+ emails per day across multiple accounts. 

  Reduced client inbox clutter by 80% within the first month by organizing folders, applying filters, and removing spam.

  Flagged and escalated urgent emails to executives promptly, ensuring no missed deadlines or client opportunities.

  Maintained 100% accuracy in calendar scheduling based on incoming appointment requests and confirmations.

  Created and maintained standard response templates, cutting time spent on repetitive replies by 40%.

SKILLS

Inbox Management 

Email sorting and prioritization 

Managing Customer Feedback and Follow-ups 

Creating and Updating FAQ 

Task and Schedule Management 

Attention to Detail and Confidentiality 

Time Management and Organization

CRM and Project Management Tools