HANNA MAY TURINGAN, RN
HEALTHCARE VIRTUAL ASSISTANT
PERSONAL
PROFILE
I worked in BPO for almost 6
years both Technical and
Medical Accounts.
knowledgeable about
working remotely and well
motivated to hit my goals
and metrics. Can easily build
rapport to patients and
clients. Has phone etiquette.
A mother of two beautiful
babies and decided to work
at home to have more time
with them at the same time,
earning money for the future
of my family and babies.
EDUCATION
Metropolitan Medical Center
College of Arts, Science and
Technology Former,
Metropolitan Hospital College
of Nursing
Bachelor of Science in Nursing
2010
HEALTHCARE VIRTUAL
ASSISTANT SKILLS
Live Charting
Live scribing of SOAP note
Sending Referral Requests
Sending Lab and Imaging Requests
Composing Medical/Physician Letters
Administrative roles
Chart management
Preparation of charts
Updating Charts
Prior authorization
Uploading of charts from Updox to EHR such as Practice
Fusion.
Phone Calls
- Scheduling Appointments/Confirming Appointments
- Calling patient for instructions/reminders on medications
- Triage
Phone reception service
Medical Records
- Sending medical records request through faxes or phone
calls.
- Responding to medical records request
Medical Transcription
- Transcribing, Editing and Proofreading utilizing AHDI BOS.
Others:
1.
Summary of Records
2.
ICD 10 Coding
3.
Insurances/Medical Claims etc.
4.
Prescription refills
5.
Utilizations
6.
Medical Billing
PERSONAL
SKILLS
Exceptional
communication skills,
both Speaking and
Writing.
Can work under pressure
and multi-task
Can follow instructions
and deliver quality results.
Can manage business
email
Knowledgeable about US
insurance both Federal
and Commercial
insurances.
Computer and Internet
Savvy
Good phone etiquette
Fast Learner
CERTIFICATES
Hello Rache Health Care
Virtual Assistant Certification
HIPAA Certification
HIPAA Awareness for
Healthcare Providers
WORK
EXPERIENCE
Hindustan Computer Limited
Senior Customer Support Associate (Pre-Qualification
Agent)
AUG 2017 - MAY 2019
Process patient's and Physician's order for Durable
Medical Equipment
Pre-qualify documents needed like Prescription,
WOPD (Written Order Prior to Delivery), Face to Face
Interaction sheet, Authorization and Patient's
Records.
Creating work order for Hospital Consignment's
Order.
Do insurance verification for both Federal and
Commercial insurances through websites and phone
calls.
Send Authorization request to patient's insurance if
Authorization id required prior to delivery of
equipment.
Calls patient for order completion and follow ups.
Do HIPAA verification in every call to protect patient's
information and confidentiality.
Managing email escalations from both Patients and
Branch Managers.
Updating patient's Medical records and Information
in ACIS (EHR in DOS environment).
DMC Lying-In Clinic and Healthcare Center
Staff Nuse / Labor and Delivery Room Nurse
OCT 2010 - MAR 2013
Scrub Nurse in delivery room, supporting surgeon to
maintain patient's safety, anticipates
instruments needed by the surgeon, monitoring
patient's vital signs and maintain sterility of Delivery
room.
Providing newborn care and making sure that
newborn is safe and warm.
Providing post-partum care. round the clock
monitoring of their vital signs and signs of bleeding.
Conducting Health teaching to patient and family
members prior to discharge.
Assisting Doctor during prenatal check up. check
fetal heart using doppler and administering Tetanus
Toxoid vaccine to mother via IM.
Monitors patient who are in labor, checking fetal
heart rate, mother's vitals signs, performing Internal
Examination and administering emergency drugs to
other who are experiencing pre-eclampsia.
Updating patient's charts and keeping medical
records.
Do inventory of vaccines and medicines,
