Hanna Hershey J. Escandor

Escandor, Hanna Hershey J. Blk. 2 Lot 13 Phase II, Sunflower St. Saarland Village II, Antipolo City 1870 Objective: To obtain a position that will enhance my skills with a team of experienced professionals for my individual as well as corporate development. Work Experiences Quality Assurance Specialist Four13 Group Minneapolis, Minnesota January 6, 2020 – Present • Web and Mobile app testing • Coordinate QA tasks and priorities for each project including identifying QA/testing environment needs • Build and contribute to the development of automated test suites and framework • Participates in Retrospective and Sprint Planning • Creating detailed test plans including testing of data, executing of the tests, and analysing the test results • Learn the system, write test scripts, and automate testing • Perform black box and grey box testing, log defects and root causes Operations Analyst DTCC V Corporate Center, 125 LP Leviste St., Salcedo Village, Makati City July 15, 2019 – October 30, 2019 • • • • • • • Investigates level 1 automation exceptions (infrastructure and process exceptions) Focuses on hot fixes and small adjustments to processes that are already deployed Escalates level 2 business exceptions to Operations Manages or appropriate business areas Resolves level 1 automation exceptions Supports operational and performance metrics reporting Monitor the process on the assigned bot using vSphere Making reports in a well-documented manner Product Support Specialist Europe Investors Direct AB Phils #611 WeStar Building, Shaw Boulevard, Pasig City August 14, 2017 – April 19, 2019 • • • • • • • • • • • Data gathering on new client order (Company, design, and order tool details) Handling sales/client requirements, inquiries, and change requests Managing the end-to-end production process of mobile apps for both iOS and Android – design/build/test/release process Coordinating with multiple teams during the app development process to ensure timely delivery of orders Creating pre-designed templates and mockups for mobile apps Uploading financial documents/reports every client release to be presented on the app Managing the apps on the app stores (Google Play and iTunes Connect) Maintaining a quality check for every app by following quality standards and documenting results Providing product statistics upon client request Understanding technical escalations/problems and ensuring prompt resolutions Providing basic troubleshooting to verify reported incidents or reports and coordinating with teams to solve the issues Application Support Engineer Caspo Inc. 49th Floor PBCom Tower, 6795 Ayala Ave., Makati City December 14, 2015 – June 10, 2016 • • • • • • • • Resolve production issues via adherence to the formal escalation process and procedures Liaise with business users and infrastructure support teams to ensure production issues are resolve on a timely basis and that correct actions are taken Implement continual improvement to ensure application stability and performance to minimize support requests Take ownership of each issue and manage each request or incident from start to successful conclusion Knowledge on bulk updates deployment via vSphere Handle applications used by supported banks and manage all necessary issues within each application Development, contribution and maintenance of application support knowledge base Be client focused and maintain good working relationship with clients IT Consultant BDO BDO Corporate Center Cor. H.V. Dela Costa 7899 Makati Avenue, Makati City 0726, Philippines August 7, 2013 – April 7, 2014 • Monitor ticket requests and handles ticket requests quickly and efficiently • Installing applications on user’s workstation via remote desktop connection, remote assistance or net meeting (if the user’s workstation is using Windows XP) • Giving instruction to user through phone on what to do to troubleshoot the problem during remote desktop • Assisting users and answering questions • Updating tickets if ever if it is already resolved or not • Coordinating with the other IT Support if the problem of the user is not cover in our team • Responding to production emergencies like for example when user’s application was crashed • Monitoring batch files • Responding to environment changes • Inventory of Licensed Applications • Documentation updates Skills • MS Office (e.g. Word, Excel, Powerpoint, Visio) • Google Suite (Docs, Sheets, and Slides) • iWork (e.g. Pages, Numbers, Keynote) • Design applications (e.g. Figma, Sketch) • Blue Prism • Cypress • vSphere Web Client • JIRA • Trello • Manual Testing • Automated Testing • Writing test cases • Understanding of software testing methodologies (Regression, Functionality, Smoke, System integration, User acceptance, Adhoc) • Creating User Stories • Agile Software Environment Education Level School Name Degree Year Graduated Tertiary AMA Computer College – East Rizal Bachelor of Science in Information Technology 2013 Secondary San Isidro National High School High School Graduate 2009 Elementary Immaculate Conception Academy of Manila Elementary Graduate 2005 References Name Company Position Contact Number Patrick Santos Four13 Group Quality Assurance Specialist - Mave Madrigal Four13 Group Product Manager - Leomar Osorio Europe Investors Direct AB Phils Product Assistant - I hereby certify that all information above is true to the best of my knowledge. Hanna Hershey J. Escandor Applicant