Hanna Grace Galindez

HANNA GRACE GALINDEZ VIRTUAL ASSISTANT WORK EXPERIENCE PROPERTY MANAGEMENT VIRTUAL ASSISTANT July 2023 - July 2024 Provide pre-arrival instructions, address guest inquiries during their stay, and following up after departure. Coordinate cleaning services and manage maintenance requests to ensure the property is in top condition for each guests. CUSTOMER SUPPORT AMBASSADOR CONTACT --0654 San Nicolas Hagonoy, Bulacan, 3002, Philippines EXECUTIVE SUMMARY A meticulous professional well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. SKILLS AND EXPERTISE TDCX | August 2020 - March 2023 Respond promptly and professionally to inquiries and requests from Airbnb hosts and guests through email, chat, and phone. Mediate and resolve conflicts between hosts and guests diplomatically and fairly. Customer Support Property Management Social Media Management Graphic Design Organizational Skills EMAIL SUPPORT E-mail handling and Email inbox Optimization Concentrix | January 2018 - October 2018 Calendar & Meeting Scheduling Respond promptly and courteously to guest inquiries and reservation requests received via email. Address and resolve guest concerns, complaints, and issues related to reservations promptly and effectively. CUSTOMER SERVICE REPRESENTATIVE Research, Data Collection and Data Entry Website post management Google Suite: Drives, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office(Word, Excel, Powerpoint, Outlook) Other administrative support Results Companies | August 2016 - January 2018 Respond to customer inquiries via phone call regarding telecommunications. Resolve customer concerns and complaints promptly, ensuring high levels of customer satisfaction. DATA ENCODER XEND | January 2016 - July 2016 Input and update data into designated databases, spreadsheets, or other systems with precision and efficiency. Verify data accuracy and completeness by comparing it to source of documents and correcting errors as necessary. EDUCATION SECONDARY EDUCATION Sta. Monica National High School Sta. Monica Hagonoy, Bulacan SY- St. Mary’s Academy of Hagonoy Hagonoy, Bulacan SY- PRIMARY EDUCATION Godwin’s Montessori School San Sebastian Hagonoy, Bulacan SY-