Hanna Grace Galindez

Airbnb Case Manager Experience:

In my role as an Airbnb Case Manager, I was responsible for resolving a wide range of guest and host issues. I excelled in addressing complaints, managing disputes, and ensuring a seamless experience for all parties involved. My approach involved not only problem-solving but also proactive communication to prevent issues before they arose, which contributed to higher satisfaction rates and positive reviews.

BPO Experience:

My six years in the BPO industry equipped me with a solid foundation in customer service and operational efficiency. I managed high-volume customer interactions, handled escalations, and consistently provided excellent service. This experience enhanced my ability to work under pressure, multitask effectively, and deliver solutions that met and exceeded customer expectations.

Property Management Virtual Assistant Experience:

In my recent role as a Property Management Virtual Assistant, I gained hands-on experience in property operations, including guest communication, check-in coordination, CCTV monitoring, review disputes, resolution center claims and maintenance management. I worked closely with cleaning staff to ensure property standards were met and addressed maintenance issues promptly, contributing to a smooth and pleasant experience for guests and property owners alike.

Key strengths that I offer include:

• Strong Problem-Solving Skills: Proven ability to manage and resolve complex issues efficiently, ensuring a positive outcome for all parties involved.
• Exceptional Communication: Skilled in clear, effective communication with customers, clients, and team members, enhancing service delivery and collaboration.
• Organizational Ability: Experienced in handling multiple tasks simultaneously, managing various responsibilities, and maintaining high standards of service.