Hajara Gift Atta

HAJARA GIFT ATTA, FMVA PROFILE SUMMARY Results-driven Customer Success Enablement Manager with a strong track record in developing and executing global enablement programs, cross-functional collaboration, and strategic training initiatives. Skilled in designing and delivering blended learning programs, engaging stakeholders, and facilitating knowledge-sharing across customer success teams, sales, and product functions. Adept at setting clear program milestones, defining KPIs, and measuring impact to drive performance improvements. Passionate about scaling enablement strategies, optimizing learning experiences, and empowering teams with the tools and knowledge needed for success. CORE COMPETENCIES Technical Tools: Microsoft Project | Jira | Microsoft Office Suite | Quickbooks | Slack | Teams | G-Suite | Notion Skills: Strategic Planning and Execution | Blended Learning Techniques | Program Development and Management | Stakeholder Engagement | Event Planning | Business Analysis | Change Management | Research & Policy Development | Resource Allocation | Reporting & Compliance | Project Lifecycle Management | Data-Driven Decision Making | Customer Relationship Management | Risk Assessment Languages: English (Fluent) | French (Basic) PROFESSIONAL EXPERIENCE CX/Project Associate - Office Phase, Nairobi, Kenya November 2024 – Present ● Coordinating and overseeing project phases to ensure alignment with organizational objectives and timelines. ● Collaborating with cross-functional teams to implement strategic initiatives, resulting in improved workflow efficiency by 15%. ● Managing resource allocation and budget oversight, ensuring projects remain within scope and achieving 10% cost savings through effective planning. ● Building and maintaining strong relationships with stakeholders, ensuring project requirements are clearly understood and successfully delivered. ● Supporting the development of process improvement plans, leading to a measurable increase in operational efficiency and project delivery consistency. ● Conducting data-driven analyses to identify key project performance metrics, enhancing reporting accuracy and transparency. Program Manager (Events Head) - Ambilight Up, Nairobi, Kenya January – November 2024 ● Designed and executed a comprehensive program roadmap, ensuring alignment with organizational goals and strategic priorities. ● Successfully planned and delivered the GAR2024 Summit, achieving a 20% budget reduction through strategic vendor negotiations and efficient resource allocation. ● Led a cross-functional team of 10+ professionals, effectively delegating tasks, streamlining workflows, and ensuring all deliverables met or exceeded quality and timeline standards. ● Strengthened vendor partnerships, negotiating contracts that resulted in a 15% decrease in overall event costs, while maintaining high-quality service delivery. ● Leveraged data analytics to refine event operations, driving a 25% increase in attendee satisfaction and setting a new standard for event excellence within the organization. Junior Project Manager (Apprenticeship) - Tech1M, United Kingdom (Remote) September 2022 – February 2023 ​ ● Led stakeholder interviews and performed comprehensive requirements analysis, reducing project scope ambiguity by 30% and ensuring clear alignment with business objectives. ● Developed detailed user stories and acceptance criteria, enabling seamless communication between technical teams and stakeholders for optimal project delivery. ● Designed and implemented process flow diagrams, expediting app development timelines by 10% and enhancing collaboration between design and development teams. ● Delivered weekly progress reports to stakeholders, maintaining transparency and fostering trust throughout the project lifecycle. ● Facilitated sprint planning, retrospectives, and task prioritization, resulting in a 15% increase in sprint efficiency and improved team performance. Project Coordinator - Zuri Health, Nairobi, Kenya October 2021 – December 2022 ● Led the Zuri Health Free Health Camp, expanding community outreach and driving a 27% growth in SMS subscriptions, strengthening brand visibility. ● Oversaw and managed a $150,000 annual project budget, ensuring precise forecasting, cost control, and alignment with financial objectives. ● Streamlined project documentation and approval processes, reducing turnaround times and improving project delivery efficiency. ● Facilitated annual strategy meetings, presenting innovative fundraising strategies that resulted in a 25% increase in donor funding. Audit Project Associate - Olsen Partners, Nairobi, Kenya October 2020 – September 2021 ● Authored and presented detailed audit reports to senior management, ensuring compliance with industry standards and regulatory requirements. ● Collaborated with cross-functional teams to design and implement risk mitigation strategies, leading to a 20% decrease in operational risks. ● Developed compelling proposals and presentations, successfully securing three new client contracts worth a combined $500,000 annually. ● Directed and executed audit projects for government-commissioned initiatives, including the Bungoma Coffee SACCO Audit, improving financial transparency and reducing discrepancies by 40%. Program Assistant - Daystar Multipurpose Sacco, Nairobi, Kenya July 2017 – August 2019 ● Coordinated and implemented office improvement projects, increasing operational efficiency by 30% through streamlined processes and optimized workflows. ● Prepared and delivered comprehensive project reports, providing actionable insights that earned recognition for precision and reliability. ● Managed departmental budgets, maintaining compliance with financial policies and ensuring all expenditures aligned with organizational goals. LICENSES & CERTIFICATIONS ● PMI Certified Member, Project Management Institute (2025) ● Tech 1M Business Analysis Bootcamp (2023) ● Financial Modeling & Valuation Analyst (FMVA) (2022) EDUCATION MBA in Strategic Accounting Bachelor of Commerce in Accounting Project Management Professional INTERESTS Reading | Networking | Planning Events | Research| Volunteering.