Hadi Saffour

Hadi Saffour G LO B A L A C C O U N T M A N A G E R | S T R AT E G I C S A L E S & D I G I TA L S O L U T I O N S Profile Results-driven Global Account Manager with a strong background in strategic account management, business development, and digital transformation. Proven track record of driving revenue growth, enhancing customer experience, and leading high-impact sales initiatives. Adept at fostering long-term relationships with key global clients, leveraging data-driven strategies to optimize account performance and drive business expansion. Passionate about innovation, process optimization, and delivering high-value solutions that align with corporate objectives. Employment History Digital and Customer Solutions Specialist, Hapag-Lloyd, Montreal NOVEMBER 2023 — PRESENT • Spearhead digital adoption initiatives, driving customer engagement and process automation to enhance operational efficiency. • Partner with regional digital teams to implement innovative digital solutions that streamline booking, documentation, and customer self-service processes. • Conduct strategic customer training sessions, increasing digital tool adoption rates and reducing manual interventions. • Collaborate with sales and trade management teams to align value-added services with customer needs, ensuring a seamless digital experience. Senior Business Development , Hapag-Lloyd, Montréal O C TO B E R 2 0 2 1 — N OV E M B E R 2 0 2 3 • Managed a high-value portfolio of key clients, achieving 120%+ revenue growth year-over-year. • Developed and executed tailored sales strategies to enhance market share and drive customer retention. • Identified new business opportunities, resulting in the acquisition of three major global accounts outside the existing portfolio/yearly. • Strengthened collaboration between sales, trade management, and digital teams to improve service quality and customer satisfaction. Import Sales Manager, United Oceans logistics services, Jeddah O C TO B E R 2 0 2 0 — O C TO B E R 2 0 2 1 • Led a sales team of four, driving import sales growth by optimizing pricing strategies and customer outreach. • Built strategic partnerships with key clients and suppliers, resulting in a 20% increase in customer retention. • Developed and implemented sales plans to boost market share and competitive positioning. Senior Sales Representative, Special Cargo Focal Point, Maersk Line, Jeddah A P R I L 2 0 1 6 — O C TO B E R 2 0 1 9 • Generated significant revenue growth by developing tailored sales strategies and managing special cargo operations. • Appointed Special Cargo Focal Point for Saudi Arabia, driving double-digit growth in specialized cargo shipments. Skills Strategic Account Management Global Business Development Revenue Growth & Sales Leadership Digital Transformation & Process Optimization Customer Relationship Management (CRM) Contract Negotiation & Key Account Retention Market Expansion & Competitive Strategy Hobbies Organizing Events, Hiking, Travel and Gaming Languages English - Highly proficient French - Working knowledge Arabic - Native speaker Professional Summary A highly motivated and customer-focused Global Account Manager, excelling in building strategic relationships, driving revenue growth, and implementing digital solutions. Passionate about leveraging technology to enhance customer experience and optimize operational efficiency. Seeking to contribute expertise to a global organization that values innovation, excellence, and strategic leadership. • Managed high-value customer accounts, leading contract negotiations and strategic sales initiatives. External Sales Executive, Maersk line, Jeddah APRIL 2014 — APRIL 2016 • Built strong relationships with customers, driving business development and contract negotiations. • Collaborated with cross-functional teams to optimize customer service and sales operations. • Achieved significant sales growth by identifying and capitalizing on market opportunities. Education Bachelor’s , Business Administration and International Transport and logistics, Latakia, Syria S E P T E M B E R 2 0 0 4 — O C TO B E R 2 0 0 8 External Sales Executive, Safmarine, Jeddah J U LY 2 0 1 3 — A P R I L 2 0 1 4 • Managed client relationships and developed tailored logistics solutions to meet customer needs. • Strengthened market presence by acquiring new accounts and increasing revenue through strategic sales initiatives. • Provided exceptional service, ensuring client satisfaction and long-term business retention. Customer Service representative, CMA-CGM, Jeddah Courses Warehousing training , Maersk line JANUARY 2019 — APRIL 2019 4PL training , Maersk line J U LY 2 0 1 8 — O C T O B E R 2 0 1 8 S E P T E M B E R 2 0 1 2 — J U LY 2 0 1 3 • • • • • Delivered prompt and efficient customer service. Resolved inquiries and concerns, ensuring satisfaction. Built and maintained strong customer relationships. Enhanced customer loyalty and retention. Collaborated with cross-functional teams for timely order and shipment processing. Vessels Planner, CMA-CGM, Latakia O C TO B E R 2 0 0 9 — AU G U S T 2 0 1 2 • • • • • Managed vessel schedules for efficient operations. Improved planning processes, boosting productivity. Coordinated with port authorities and shipping agents. Optimized cargo flow and space allocation to minimize delays. Provided exceptional customer service and built strong relationships with key accounts. • Optimized vessel planning processes, improving efficiency and operational turnaround times. Referance - Available upon request