Habiba Hussein

Habiba Hussein Virtual Assistant SUMMARY - ◇- Detail-oriented Quality Assurance Specialist with 2 years of experience in Real Estate. Skilled in delivering top-notch customer service, and providing support. Proficient in calendar management, scheduling, communication, organization, and time management. Currently seeking a Virtual Assistant position where strong organizational and problem-solving skills can contribute to the success of a remote, growth-focused team EXPERIENCES Quality Assurance Specialist Mar '24 — Present TELETARGET Worked across multiple campaigns with diverse clients in various real estate markets, vetting and qualifying leads based on client-specific criteria. Utilized a range of CRM platforms and dialer systems to manage high call volumes and ensure accurate lead tracking. Ensured full compliance with client requirements, maintaining quality standards and supporting the success of the acquisition teams. Skilled in writing clear, concise, and audience-focused documentation and reports. Capable of effectively coaching and training team members to ensure consistency and performance. Detail-oriented with a strong ability to identify inconsistencies, errors, and process gaps. Provide constructive, improvement-focused feedback to enhance team output and quality standards. Telemarketing Specialist & Appointment Setter Sep '23 — Mar '24 TELETARGET Served as a cold caller and appointment setter in the real estate industry, generating a high volume of leads and identifying potential homeowners interested in selling. Delivered daily prospects for clients, ensuring a consistent pipeline of opportunities for sales teams. Scheduled and coordinated appointments between clients and homeowners to facilitate discussions and potential sales. Communicated effectively with customers, leading calls efficiently and guiding conversations toward desired outcomes. Utilized active listening to filter and assess customer needs, ensuring alignment with company quality standards. Applied feedback and guidance to continuously improve performance and consistently overachieve targets. French Teacher 2022 — 2023 FREELANCE Delivered tailored lessons to ensure student success within specified timeframes. Customized teaching plans based on individual student needs, adapting to various learning styles and ages. Effectively communicated and delivered information to diverse audiences, ensuring understanding and engagement. Pharmacist Assistant 2021 — 2022 ABDALLA HUSSEIN PHARMACY Worked as a Pharmacist Assistant during the summer, assisting with inventory management, handling medications, and processing customer transactions. Responsible for billing and cash handling, ensuring accuracy in transactions and maintaining a smooth workflow. EDUCATION Under graduate in Tourism and Hospitality and Heritage Management, Alexandria University SKILLS Computer Skills Microsoft office, Idol 2022 Soft Skills Leadership, Quick learner, Effective Communication, Problem-solving, Time Management, Transcription, Organized Note Documentation, Detail Oriented, Performance Monitoring Languages English, French, Arabic VOLUNTEERING Volunteer , Red Egyptian Crescent Jun '22 — Jun '23