Habiba Hussein

A dedicated and detail-oriented professional with a strong foundation in customer service, communication, and organizational support. With two years of experience in the real estate sector as a Quality Assurance Specialist and Telemarketing Specialist, I’ve developed a sharp eye for detail and a commitment to delivering high-quality service in fast-paced, results-driven environments.

Working as a Quality Assurance Specialist, I collaborate across various campaigns, helping to ensure that client requirements are met with precision. I’m skilled in using CRM platforms and dialer systems, managing high call volumes, and maintaining strict quality standards. My responsibilities include vetting and qualifying leads, coaching team members, identifying process gaps, and providing actionable feedback, all of which contribute to improved team performance and client satisfaction.

Prior to this role, I served as a Telemarketing Specialist and Appointment Setter, where I successfully connected potential sellers with clients in the real estate industry. My ability to communicate clearly, lead conversations effectively, and listen actively helped me consistently exceed performance targets. This hands-on experience sharpened my time management, scheduling, and interpersonal skills, making me well-suited for remote and support-focused roles