Gwen Mayol

 Gwen Mayol Sta. Cruz, Dunggoan, Danao City, Cebu, Philippines 📞- | ✉️- Professional Summary Dedicated and customer-focused professional with over 1 year of experience in the BPO industry, specializing in both healthcare and travel accounts. Proven ability to manage high volumes of customer inquiries while maintaining high satisfaction ratings. Strong communicator, quick problem-solver, and highly empathetic in resolving customer concerns. Seeking to contribute to a high-performing team in a customer service role. Work Experience Customer Service Representative – Healthcare Account Foundever Philippines – Cebu August 2023 – October 2024 Assisted patients with inquiries related to insurance, billing, and health account services. Maintained high accuracy in documenting patient records while following HIPAA guidelines. Earned consistently high satisfaction ratings for professionalism and call handling. Customer Service Representative – Travel Account Teleperformance – Cebu October 2024 – May 2025 Handled travel bookings, rebooking, and customer concerns across multiple platforms. Managed an average of 40+ calls daily, delivering timely and accurate support. Achieved a 100% customer satisfaction rating by resolving issues effectively and empathetically. Education Senior High School Graduate Padre Pio Child Development School – Cebu, Philippines Strand: Humanities and Social Sciences (HUMSS) Graduated: May 2023 Skills Excellent verbal and written communication Active listening and empathy Conflict resolution and problem-solving Multitasking and time management CRM systems and call documentation Strong attention to detail Teamwork and independence Career Objective Motivated and service-oriented professional with strong communication and interpersonal skills, aiming to further develop a career in customer service. Eager to contribute to a team that values compassion, efficiency, and continuous learning.