Gwen Mayol

Hello! My name is Gwen, and I am a dedicated and detail-oriented with over a year of professional experience in customer service within the BPO industry. My background includes working with top international companies, specifically in the healthcare and travel sectors, where I developed strong communication, problem-solving, and multitasking skills.

I began my career at Foundever Philippines, supporting a healthcare account where I assisted patients with billing concerns, insurance claims, and account-related inquiries. This role required high attention to detail, confidentiality, and adherence to strict industry standards. I consistently maintained a high customer satisfaction score due to my empathetic approach and ability to explain complex information clearly and patiently.

Following this, I joined Teleperformance, where I supported a travel account. I helped customers with flight bookings, changes, cancellations, and other travel-related concerns, handling around 40+ calls daily. I was frequently recognized for resolving customer issues efficiently and maintaining a professional and calm demeanor even in high-pressure situations.

These experiences taught me the importance of active listening, clear communication, and staying organized. I take pride in my ability to work independently, manage time effectively, and adapt to different tools and platforms used in customer service and virtual support.

As a Virtual Assistant, I offer a range of services including:

• Customer support (voice, chat, or email)
• Travel planning and coordination
• CRM and ticketing system updates
• Document handling and reporting

I am passionate about helping clients streamline their processes so they can focus on growing their business. I am highly reliable, quick to learn, and always open to feedback.

I’m currently looking for opportunities where I can contribute my skills to a supportive, professional environment — whether that’s part-time, full-time, or project-based work. If you're looking for someone who takes initiative, communicates well, and truly cares about providing excellent service, I’d love to be part of your team.

Let’s work together to bring more efficiency, organization, and great customer experiences to your business!