CURRICULUM VITAE
LUCEÑO, GRINGGO BOY
OBJECTIVE: A professional with proven customer service skills and leadership and
training skills for four years. Seeking an opportunity to leverage my skills and capabilities
as a dedicated employee of your company. I have the follow-through and positive
attitude that will allow me to achieve company targets.
EXPERIENCES:
Ebusiness BPO/ AZPIRED,Customer Service Representative January 2013 –
September 2016 , Team Leader September 2017 - Present
Assist customer’s concern with exemplary customer service under Project Bell account. Assist
online loan process, payments and answers loan inquiries.
LCI Solutions, September 2012 – December 2012, Customer Service Representative
Assist customers with their loan application. Process, Verify the information provided. Calling
their bank to verify deposits from employer. Adherence to rules and process.
Customer Benefit Services, September 2012 – December 2012, Telephone Sales
Representative
An outbound agent. Calling customers to invite them to take review of our online shopping club.
EDUCATION:
STI COLLEGE OF ORMOC CITY,
Bachelor of Science in Hotel, Resturants and Management
SY: 2010 - 2011
UNIVERSITY OF CEBU – BANILAD CAMPUS
Bachelor of Science in Business Administration Major in Management accounting.
SY. 2011 – 2012
REFERENCES:
Jemar Aguilar
Trainer
Ebusiness BPO powered by Azpired
Mobile Number: -
Ricalyka Flores
Senior Team Lead
Ebusiness BPO powered by Azpired
Mobile Number: -
PERSONAL DATA
AGE: 26 years old
Date of birth: October 26, 1991
Place of birth: Cebu City
Citizenship: Filipino
Religion: Roman Catholic
Parents: Mr. Roberto Luceño and Mrs. Nelia Luceño
SKILLS AND TRAITS:
Strong customer service skills
Problem solving
Integrity
Organizational Skills
Time management
Reasoning and creativity
Leadership
Working under pressure
Trustworthy
Self-motivated
Honest and reliable
Persistent
Professional
Initiative
ORGANIZATIONS/ AFFILIATIONS
STI - Member of the Services, Administrations and Management Society (SAMS)
- First year representative
STI - Member of PAO – Performing Arts Organization
