Gresha Joy de los Santos

Gresha Joy de los Santos VIRTUAL ASSISTANT/ISA/PHONE SUPPORT EXPERT/ EMAIL & CHAT EXPERT/WEB RESEACHER/ ADMINSTRATIVE OFFICER/TRANSCRIBER/QA Profile Since 2010 of working in a BPO with different line of businesses, I am an expert Virtual Assistant for Realtors where I do administrative tasks like email/chat handling, data researching and organizing the CRM. I've done several /data entry work like Web Research Chat & Email Marketing. I currently manage social media accounts of some Realtors. I can do phone/email/chat support as a customer service agent. I am multi-skilled yet I am still eager to learn more every day. I am keen to details, result driven, conscientious, great to communicate with and organized. Contact 0160 Benigno Aquino Street Pagadian City, Zamboanga del Sur Philippines 7016 May 21, 1991 - live: gjzsdelossantos - Education SYSTEMS TECHNOLOGY INSTITUTE ASSOCIATE IN INFORMATION TECHNOLOGY -) Qualifications Appointment Setting Strong English written and verbal communication skills Great problem solving abilities Inbound/Outbound calling Customer Support Exceptional organizational and project management abilities Administrative support Transcriber Tech Savvy Email and Chat support TeleSales Detail oriented Technical Support Quality Analyst Billing Expert Travel Planning and Booking Work History CONVEX SUPPORT (HOME BASED) (January 2018-September 2018) Real Estate Virtual Assistant/Appointment Setter THE RESULTS COMPANIES, INC. Account: SPRINT NEXTEL (June 2015-October 2017) Telesales, Customer Service, Chat and Tech Support, Accounts Billing and Collections ALORICA PHILIPPINES INC. Account: 1-800 FLOWERS (March 2015-May 2015) Online Sales and Customer Service Agent AEGIS PEOPLE SUPPORT/ TELEPERFORMANCE CEBU IT PARK Account: EXPEDIA.COM & HOTELS.COM (January 2010-October 2013) Sales & Customer Service Team Leader/QA CONVERGYS CEBU IT PARK Account: MICROSOFT XBOX & SURFACE (March 2015-May 2015) Telesales and Technical & Billing Support THE RESULTS COMPANIES, INC. Account: Sirius XM (January 2014-May 2014) Telesales, Customer Service, Accounts Billing