Gresha Joy de los Santos

Are you an employer who's seeking for a versatile Filipino freelancer who can offer a professional help in customer service? Are you tired of handling administrative tasks for your business? If your answer is yes, then we should speak. My name is Gresha and you can contact me anytime on Skype at gjzsdelossantos

My work is focused on producing quality email and chat responses and making a significant impact to customers. I possess a strong eye for detail and can thrive independently as well as in a team environment. 

For 8+ successful years, I have experienced dealing with different customers who were angry, frustrated, worried and afraid. Building an emotional connection with customers is not easy and it’s even harder when there are no verbal or physical cues to follow.

You can also count on my administrative and social media expertise. I have a knack for moderating social media sites and a passion for the internet. I'm confident in my ability to make anything I put my mind to success. I work quickly, confidently, and efficiently because I love what I do. I'm extremely motivated and a great manager of time. Furthermore, I believe that my organizational and analytical skills are essential for making deadlines and delegating responsibilities while fostering an environment of teamwork.

Here are some of the tasks and social media platforms I have handled and the tools I am knowledgeable about:

Tasks Handled:

• VA Administrative Support
• Customer Service / Technical Support
• Data Research / Data Entry
• Social Media Management
• Lead Generation (Research type)
• Social Media Marketing
• Calendar Management
• Appointment/Schedule Setting for a Realtor
• Transaction Coordinating (Real Estate)

Additional duties as necessary for Social Media Networks:

• LinkedIn
• Facebook
• Instagram
• Twitter
• Pinterest

Tools Used:

• Slack
• Trello
• Dropbox
• Asana
• Google Sheets / Google Docs / Drive
• Microsoft Office
• Mail Chimp
• Canva / Crello
• Hootsuite
• Real Geeks CRM
• Podio
• Bitrix24
• Mojo
• Vulcan7
• Vici Dial/Xphone
• Dotloop
• Canva
• Adobe Photoshop
• Zillow
• Trulia
• MLS
• Craigslist
• RedX Vortex (Storm Dialer)