Greg Victor Banzon

GREG VICTOR C. BANZON F. Llamas St, Punta Princesa, Cebu City, Cebu, Philippines 6000 - - Qualifications Summary • Skilled - Possess exceptional customer service skills via phone, chat and email Efficient - Adept at handling various tickets in a short amount of time Organized - Able to arranged items in a systematic way Relevant Skills Administration • Performs various administrative tasks, including answering emails, scheduling meetings and making travel arrangements with excellent phone, email and instant messaging communication skills Customer Service Handles 10+ customer interactions per hour, giving professional, detailed, personalized, friendly, and polite service to ensure customer retention & satisfaction. Knowledgeable with company products and services to be able to answer all customers’ questions quickly and efficiently. Technical Receive source data such as customer's names, addresses, phone numbers, credit card information, and enter data into various customer service software. Communication Able to pacify customers who are upset and needing to vent out to reach a peaceful resolution. Confidently pitch sale offers to customers to convince them into buying more from the company resulting to revenue. Sales Tracked and analyzed all inbound leads and lead-sources resulting in increased transparency and capital flow. Data Encoder Prepared miscellaneous reports for products using MS Excel. Work History TelePerformance, Chat Support (November 2023 – May 2024) Boss Diva, Virtual Assistant (January 2023 – March 2024) Home Craftology, Email Support (January 2019 – July 2022) Kathy Kuo Home, Data Encoder (January 2018 – January 2019) SellX Avatar Technologies, Sales Analyst (July 2017 – December 2018) Concentrix, Customer Service Associate (November 2015 – March 2016) Education COLLEGE University of San Carlos Associate's Degree Bachelor of Science in Psychology -) SECONDARY EDUCATION Padre Pio Child Development School (2012 – 2016) ELEMENTARY EDUCATION Danao City Central School (2005 – 2012)