Greatjoy Mugari

Greatjoy M. Mugari Gweru, Zimbabwe| -|-PROFESSIONAL SUMMARY I am a customer service representative with experience supporting customers across phone, email, and chat, handling enquiries, complaints, and service requests with clear communication and a follow-through attitude. I have experience in telesales, engaging prospects, explaining service offerings, and guiding them through purchase decisions. I have documented incidents and service issues accurately, maintained clear records for follow-up and internal reporting. I am comfortable managing high volumes of requests while keeping responses consistent, resolving issues step by step, and handling customer information with care. SKILLS AND COMPETENCIES • • • Microsoft Office Suite Monday.com Slack • Google Workspace • Email & Calendar Management • Telesales PROFESSIONAL EXPERIENCE TelOne Customer Service Representative • • • • • • • February 2023-December 2025 Responded to customer enquiries via phone, email, and live chat within set response times, resolving a range of issues clearly and accurately. Logged and tracked requests ensuring tickets were updated and closed properly. Managed complaints with patience, working through issues to reach practical resolutions. Maintained consistent output while handling high daily ticket volumes. Collaborated with team members to resolve queries and escalate where needed. Documented interactions and updated records using Google Workspace. Handled customer data in line with confidentiality and company guidelines. EDUCATIONAL QUALIFICATIONS NATIONAL DIPLOMA IN LAND SURVEYING Bulawayo Polytechnic 2020 REFEREES Available upon request 1