Greatjoy Mugari

Hello

I am a customer service representative with 2 years experience in providing support to customers phone, email, and live chat support. I handle enquiries, complaints, and service requests with clear communication and a strong focus on follow-through.I also have experience in telesales, where I engaged prospects, explained service offerings, and supported purchase decisions. In addition, I handled incident reporting and documentation to ensure issues are tracked and resolved properly.

I accurately document incidents and service issues, maintain detailed records for follow-up and reporting, and manage high volumes of requests while ensuring consistent, step-by-step resolution. I handle customer information responsibly and strive to deliver reliable and efficient support at all times.

Skills and Competencies

• Microsoft Office Suite
• Google Workspace
• Monday.com
• Email & Calendar Management
• Slack
• Telesales
• Hubspot