Grasser Cajoles

GRASSER CAJOLES CUSTOMER SERVICE REPRESENTATIVE/ TEAM LEADER WORK EXPERIENCE ALL ABOUT ME I am a seasoned Customer Service Representative seeking a full-time position in any field that pertains to customer handling. I am also an experienced team leader. I possess the characteristics of an effective leader. I am honest, confident, a good communicator, resilient and most of all I am a people person. I have in-depth knowledge in managing campaigns for Facebook, Amazon, and Google Ads. I am a strong team player and have exceptional organizational skills. CONTACT INFO Mobile:- Email:-LinkedIn: https://www.linkedin.com/in/grassercajoles-a95a721a0/ Address: Door 3, Felix Ting Apt., B. Aranas Ext., , Duljo Fatima, Cebu City, Cebu, 6000 Senior Account Manager / Team Leader Better 4 Media, March 2020 to November 2020 - Manages and monitors 1000+ campaigns to ensure the campaigns are running smoothly. - Delegate the tasks of the team - Oversee and check if the team are completing each of their tasks - Make sure all tasks are done accordingly and timely. Marketing Services Team Leader Authorsolutions Philippines Inc., August 2017 to May 2020 - Supervise a team of layout designers, web designers, copywriters, and researchers and make sure all deadlines are met. - Monitor our author's campaigns (Facebook, Amazon, and Google Ads). - Prepared campaign summary reports. - Delegate tasks to the team. - Make sure their productivity reaches the weekly quota - Take calls to our authors/vendors and made sure they are satisfied with the marketing services we are offering. - Conduct a monthly one-on-one discussion with my team (check the morale and make sure to coach the team members that we need to push and motivate more) - Give disciplinary actions to individuals who disobey the employee code of conduct - Give annual KPI metrics to the team Author Marketing Services Representative CORE SKILLS • Leadership • Ability to work under pressure • Confidence • Communication • Time Management CERTIFICATES The Fundamentals of Digital Marketing (2021) Google Ads Search Certification (Feb 2021) EDUCATION BACKGROUND Mindanao State University, Main Bachelor of Library and Information Science, 2007 • Dean's Lister Junior year Authorsolutions Philippines Inc., April 2011 to August 2017 - Inbound and Outbound calls for our authors to answer queries about the marketing services that they paid. - Make sure authors are satisfied with the services that we are fulfilling. - Quality control with the services that we are offering if all are in order such as websites, social media campaigns (Google, Facebook and Amazon Ads) Customer Service Representative Teletech, September 2008 to March 2011 Hewlett Packard Account - Take calls and make sure they are satisfied with the service we are offering in Hewlett Packard. - Assist/Upsell customers in placing order in HP Home and Home Office. Librarian STI Iligan, August 2007 to March 2008 - Arrange the books, through cataloging and indexing. - Assist students with the books they needed for their course.