Gracenil Tolentino

GRACENIL C. TOLENTINO PROFILE EDUCATION Hi there! I’m Grace, I am a graduate of BS Computer Science with 18 years of diverse experience in back office, front office, managerial and some basic aspects correlating to my course such as hard and soft operational applications. All of those experiences have been honed in different industries both local and abroad. Saint Paul University – Surigao City, Philippines 1995 - 1999 Bachelor of Science in Computer Science CONTACT PHONE: - (whatsapp) WEBSITE: Soon EMAIL:-- HOBBIES Watching movies Reading books Playing table tennis Listening music & travelling Social media browsing Photography WORK EXPERIENCE Evergreen Tavern Development and Management Corporation (Hotel Tavern), Surigao City, Philippines Human Resource Manager/IT Head October 22, 2017 – May 7, 2019 • Resolved- HR issues regarding SSS premium of the employer’s late/nonpayment fees of 400k plus Pesos which was reduced to 100k plus Pesos • Resolved 50% of employee’s SSS, Philihealth, and Pag-ibig premium payments discrepancy since- • Resolved employer’s Philhealth premium late/nonpayment discrepancy from 67K plus Pesos to 20K plus pesos • Implemented the major overhaul of internet access/connection of the entire hotel; that resulted to increase in room reservations by 80% and minimized the guest complaints by 95% • Supervised employee’s daily task through their KPI once a week • Awarded as Best Departmental Manager in 2017 and 2018 consecutively • Awarded twice as Top 2 Best Employee in 2017 and 2018 consecutively Thermo LLC, Dubai, United Arab Emirates Executive Secretary/Document Controller October 8, 2015 – September, 2016 • Managed CEO’s personal stuffs from home to organization like meetings, buying stuffs over the internet and appointments. • Initiated correspondence through email, phone calls, and chat conversations containing inquiries of clients; increased number of inquiries by 10% • Transcribed and compiled minutes of meetings • Compiled and transcribed web research data • Prepared and managed issuance of invoices, financial statements, reports and memos/letters through using word processing, MS Visio, spreadsheet, database and presentation software • Initiated the control of the issuance of document control numbers for construction engineering project • Maintained and organized calendar of events of the CEO, and executive directors by using Microsoft Outlook (Project Management Development and Consultants) PMDC FZ LLC, Dubai, United Arab Emirates Administrative Assistant/HR Support and Coordination/Executive Secretary/Document Controller October 31, 2010 – October 7, 2015 • Managed the Managing Director’s personal stuffs from home to his own company like arranging his apartment’s tenants, giving me a SPA for his apartment’s for sale and rent, arranging family meetings, business meetings, doctor’s appointment and etc. • Served as PRO of PMDC; supervised the visa processing of employees based in Dubai, UAE, company licensing process, company registration, and Dubai, UAE legalities for renewal of business • Initiated new processes for soft copy documentation through excel spreadsheet and hyperlink which reduced the time consumed in finding the document by 50% • Engaged in making business proposals from documentation to submission • Engaged in applicant sourcing, hiring and employment processes through the websites Linkedin, Monstergulf, Jobstreet, Gulfnews, Indeed, and Bayt • Resolved HR/Administration department issues through proper coordination between management hiring process and candidates • Engaged in detailed diary of Managing Director, BOD’s and senior-level executives by using Microsoft Outlook • Initiated a timely renewal of BOD’s passports, visas, licenses, certificates, events, and other personal details by using MS Outlook calendar • Resolved documentation issues by organizing data of each project held for every client • Liaised both with free zone and government authorities i.e. Immigration, TECOM, Etisalat, DEWA Axiom Telecom LLC (Phonecare/Nokia Care), Dubai, United Arab Emirates Administrative Coordinator/Logistics Coordinator February 19, 2008 – October 28, 2010 • Supervised general office administration and HR coordination • Resolved management issues by accepting additional task such as logistics coordinator when they can’t hire someone else due to cost cutting • Resolved cost cutting issues through controlling local purchase order of each department by 5% • Resolved customer issues through phone calls, email, chat and personal conversations. Emirates Stars Hotel Apartment, Al Nahda, Sharjah, United Arab Emirates Sales Coordinator / Administrative Coordinator November 2007 – January 30, 2008 • Supervised the entire opening team for each assigned task i.e. setting up sales team department office, setting up guest rooms, setting up computer/IT room, employee’s rooms • Initiated to create employee’s handbook, departmental policy manual and procedures, organizational chart and Opera System training for front office and sales department Evergreen Tavern Development and Management Corporation (Hotel Tavern), Surigao City, Philippines Executive Secretary/HR/IT Administrator/Banquet Manager February 2006 – October 15, 2007 • Resolved company issues by accepting more than one responsibility due to retrenchment • Engaged in scheduling daily meeting of Managing Director and correspondence • Resolved customer issues through calls, email and personal meet up • Engaged in hiring and training of applicants • Initiated Banquet new process in gathering client’s data through using MS Excel and hyperlink • Engaged in all hotel computing devices by maintaining, troubleshooting and creating plans for any upgrades • Engaged in Banquet events from client’s reservation, actual execution to sales report TekGURU Computer Sales and Services, Surigao City, Philippines Sales Representative/IT Technician/Business Partner November 2001 – February 2006 • Established a company concerning computer sales and services • Engaged in upfront selling of computer and accessories • Engaged in attending government bids; 90% ahead from other competitors due to low selling price and 100% assurance of good service • Initiated continuous learning in repairs, installations, configurations, upgrade and customer service focus WEBINARS/TRAININGS        Freelance Virtual Assistance – October 7, 2020 – present Increase your Freelancing Rate by Avoiding These Four Mistakes - April 30, 2020 Benefits of Freelancing - April 28, 2020 Steps in Creating A Successful Freelancing Career - April 24, 2020 Basic Videography 101 - April 23, 2020 Online Freelancing 101 - April 21, 2020 How to Start Freelancing - April 16, 2020 SKILLS Customer Service Computer Office Administration HR Management Communication Ability to Work Under… Decision Making Time Management Self-motivation Conflict Resolution Leadership Adaptibility Teamwork Creativity 100% 85% 100% 95% 100% 95% 100% 95% 97% 100% 100% 100% 100% 100%