Gracel Joy Nacionales

GRACEL JOY F. NACIONALES -/ --live:graceljoynacionales graceljn Awards • Best New Comer Award • Top Completions Agent • Highest Referral and Reviews • Highest Collected Payment Core Skills Strong English Skills (Spoken and Written), Customer handling & satisfaction Email handling, Chat support, Customer satisfaction, Retention Lead generation, Appointment Setting, Process improvement Business to Business, Business to Consumer Work Experience GET MY COURSE AUSTRALIA April 2019 – January 2023 ➢ Assist RPL students to complete course requirements ➢ Collect pending course fee ➢ Cultivate lasting relationships with customers to grow customer loyalty ➢ Developed and spearhead Customer Feedback Management System program which aims to identify opportunities for client conversion, and provide benchmark for sales team ➢ Spearhead Lead Management project ➢ Generating leads for Community Sector and Building & Construction industry Customer Service Experience INSPIRO (Project-based Ramp) (Formerly E-PLDT VENTUS, SPI Global) November 2013– February 2013 May 2014 – July 2014 November 2014 – January 2015 Teletech, Inc. (T-Mobile US) March 2015 – November 2016 Transcom (T-Mobile UK) May 2018 – September 2019 ➢ Handled an average of 80-100 customer per shift ➢ Cater customer concerns and complaints via phone ➢ Proactively recommended new products to existing customers ➢ Kept informed of the evolving product offerings of the client ➢ Ensure customer satisfaction through active listening and proper needs assessment Other Job Experiences ESL Teacher Prime English Mentors (China) June 2012-December 2012 RareJob Incorp. (Japan) June 2011 - December 2014 Academic Teacher PHINMA University of Iloilo September 2019 – May 2021 Education Graduate School Masters of Ed. in English as a Second Language University of the Philippines Visayas (2018- TBA) Tertiary BS Education Major in English Southern Iloilo Polytechnic College Western Visayas College of Science and Technology (2009 –2013) Bachelor of Fisheries and Ocean Sciences University of the Philippines Visayas) -)