Gracel Joy Nacionales

I am an experienced Customer Service Specialist and General Administrative Assistant dedicated to providing high quality care and service to clients. My main objective is to help you scale your business through client experience and retention. 

Excellent time management, highly adaptable and efficient with 4 years experience in customer service and 2 years in virtual administration. 

Below are some of my core skills:

• Strong English Skills (Spoken and Written)

• Customer handling & satisfaction

• Email handling

• Chat support

• Customer satisfaction

• Retention

• Lead generation

• Appointment Setting

• Business to Business

I am experienced in the following tools: 

• Zoho CRM 

• Asana 

• Slack

• Google Suites 

• Google Calendar

• Microsoft Office 

• Canva