GRACE TANGLAO-PEDRO
18 Mangachapoy Street Veterans Village Project 7 Quezon City- /--
Active Professional Summary______________________________________________
Achievement-driven Customer Service Specialist with 6+ years’ progressive experience in providing exceptional service to customers by accurately handling customer accounts using Communication and Sales Force System. Committed to remain constantly aware of customer needs to ensure a safe and secure programs and events environment. Excellent communication, problem solving and time management skills along with exceptional contracts and documents handling experience. Highly professional in handling teams and staff’s escalations for organizations.
Highlights___________________________________________________________________
Conflict Resolution Skills
Service and Sales –Oriented
Customer Focused
Social Media Savvy
Persuasive Negotiator
Well versed in sales techniques
Coach and mentor
Exceptional multi-tasker
Skilled Communicator
Energetic and outgoing
Experiences________________________________________________________________
Librarian, Coordinator, Floor Director, Short Segment Writer
Philippine Children’s Television Foundation (1996 – 2001 )
Handled shows like Batibot, Parents’ Guide, and 5 and Up shows in GMA 7
Managing staff, crews, and artists in the liveshows. Budgets, liquidations, decision makings will be under my approval.
Coordinates directly to the sponsors like Magnolia, WYETH Phils, and Colgate for their promotions and advertisements.
Advisory Teacher
Canaan Christian School (2001 – 2004)
Community of Learners Foundation (2005 – 2009)
Handles advisory class in elementary and high school students
Trained mainstreaming special students in high school and bridge classes
Teaching Science, Math, and English
Technical Support Representative / Customer Service Representative
ACS/Alorica Philippines -)
Startek Philippines (2010 – 2013)
Advanced Health Media/AHM (2013 -2017)
Tech Support Tier 2 in ACS, handling escalated technical issues of Verizon internet service and will approve issuance of ticket to dispatch technicians.
Customer Service support in Startek that handles T-Mobile prepaid services, postpaid services, offline department handling B-B (business to business) support and government activation requests. Promoted to Specialist that reconciles error in activations.
Logistic Planner in AHM and handled different pharmaceutical clients like Bristol Myers Squibb, TEVA, and AstraZeneca. Planning events, teleconferences, web conferences, display & exhibits, and special projects. Promoted to CSR2 and recently to Planning Management in MERCK. Handled documents like food & beverage contract, banquet event orders via telephone, fax, outlook emails, escalation reports, and the team SME (Subject Matter Experts). To be promoted to managerial position.
Education__________________________________________________________________
BACHELOR OF SCIENCE, MEDICAL TECHNOLOGY, RMT
Trinity University of Asia-
Quezon City Government Scholar
Norwegian Missionary Scholar
University Academic Scholar
CERTIFICATE OF PROFESSIONAL EDUCATION
UNITS IN MASTERAL DEGREE (Educational Administration & Psychology)
University of the Philippines, Diliman-
Additional Information___________________________________________________
Trained in different sub-fields of Customer Service industry dealing with regional sales director and managers, doctors, speakers, and pharmaceutical reps or hosts, and restaurants & hotels coordinators/managers/owners.
Adept and proficient in Microsoft office programs like word, excel, power point.
Able to comprehend different data base programs.
Know how to assemble CPU/computers and able to do network.
CREDENTIALS AND ID’s:
SSS :-
TIN :-
PAG-IBIG:-
PHILHEALTH:-
I hereby certified that all information are true and correct to the best of my ability.
GRACE T. PEDRO
Applicant
