Grace Samira Zubairu
PROFESSIONAL SUMMARY
Sales Virtual Assistant with 6+ years of experience supporting business growth through lead generation, CRM
management, customer communication, social media engagement, and sales operations support. Strong
ability to manage pipelines, follow-up systems, prospecting tasks, and sales-focused administrative work.
Proven track record of increasing sales, improving customer satisfaction, and supporting revenue growth
through structured, proactive support.
KEY SKILLS
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Lead Generation
CRM Management
Customer Support & Follow-Up
Pipeline Updates
Appointment Scheduling
Social Media Optimisation
Sales Reporting & Analytics
Prospect Outreach (Email, Social, Calls)
Sales Automation Support
Data Entry & Research
Email Marketing Assistance
Microsoft Office & Google Workspace
PROFESSIONAL EXPERIENCE
Sales Support / Assistant Manager
Addies Fab | Lagos, Nigeria (Remote)
Dec 2022 - Current
● Implemented improved workflow systems that supported 50% sales growth.
● Managed CRM updates, tracked customer interactions, and supported sales follow-ups, increasing lead
conversion by 30%.
● Responded to customer inquiries and resolved concerns, improving satisfaction and retention by 40%.
● Coordinated sales calendars, appointments, and prospect calls, improving sales team productivity by
35%.
● Conducted market and product research to support promotions and upselling strategies.
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Social Media Manager / Customer Service (Sales Support)
Dunes Investment & Global Services | Abuja
Nov 2017 - Nov 2022
● Redesigned social media pages, increasing audience reach and supporting growth in customers and
sales.
● Contributed to the company-wide profit increase of 50% during major brand restructuring.
● Doubled website traffic from 12,000 to 29,000 monthly visitors, generating more sales opportunities.
● Strengthened customer support systems, reducing response time by 45% and increasing customer
loyalty.
● Conducted research and compiled reports used to support marketing and sales campaigns.
Executive Assistant / Sales Operations Support
Mimig Solitaire | Abuja
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Jun 2015 – Nov 2017
Managed customer communication channels, boosting repeat sales by 25%.
Supported lead qualification through email, inquiries, and proper documentation.
Coordinated sales meetings, reports, and follow-ups, improving pipeline organisation by 30%.
Ensured smooth communication across departments, improving sales workflow efficiency by 20%.
Administrative Assistant
FJA Properties Ltd | Abuja
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Jun 2013 - Jun 2015
Managed inbound inquiries and customer requests, improving resolution accuracy by 30%.
Supported follow-ups and appointment scheduling for the sales director.
Drafted correspondence, reports, and documentation used in sales decision-making.
Organised data and client records, improving CRM reliability by 25%.
EDUCATION & CERTIFICATIONS
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In-Demand IT Skills Training – Digital Witch Support Community (2025)
Project Management – Digital Technology Business School, London (2024)
Social Media Marketing – MTF Lisbon (2023)
Virtual Assistant Certification – ALX Africa (2022)
B.Sc. Agriculture – Ahmadu Bello University (1995)
SALES & TECH TOOLS
CRM Tools • Google Workspace • Microsoft Office • Canva • Social Media Tools • Lead Tracking Tools • Data
Gathering Tools • Lead Generating Tools
LANGUAGES
English (Fluent) | Hausa (Fluent)
