Grace Pasilan

Grace Pasilan General Virtual Assistant/E-Commerce eBay, Amazon & Shopify VA/Virtual Executive Assistant Generating Highly Profitable Sales and Awesome Customer Service! Organize communication via emails and phone calls Provide customer service as the first point of contact Organize meetings, travels, and accommodations Manage contact lists and organize managers’ calendars Create and review customer spreadsheets and keep online records Help employees with their administrative queries Employment History Details Purchasing Staff at Wuxi Huaguang Power Systems (Phils.), Inc., San Carlos City San Juan Bonifacio, Campo 7, Barangay 5, San Carlos City, 6127, Philippines -- APRIL 2016 — MARCH 2017 Experienced Purchasing Staff is known for being highly organized, processing purchasing transactions and maintain inventories of materials, equipment, supplies, and products. Depending upon the size and nature of the organization. Have key functional purchasing skills as follows: - MS Office Proficient – Word, Excel, PowerPoint, and Outlook - Outstanding data management and record-keeping skills - Active Listening and Learning, Coordination & Time Management - Excellent analytical, interpretation, and problem-solving Links Facebook Onlinejobs.ph Upwork Skype Mathematics Skills - Excellent oral and written communication skills proven ability to work Microsoft Excel independently, manage multiple projects, and meet tight deadlines Effective Time Management SEPTEMBER 2017 — DECEMBER 2019 Ability to Work Under Pressure Experience in resolving customer inquiries with prompt service, providing general Ability to Multitask information on products and services offered. Advertising new promotions and used suggestive up-selling for concessions, assisting customers with their orders, and communicating positively in a friendly manner. Asking questions to determine, verify and solve problems. Computer Skills - Superior customer service assistance Customer Service - Ensure products are readily available for customers Highly organized and efficient - Adhering to safety regulations and standards Critical Thinking - Working with customers/employees to identify computer problems and Flexibility and Adaptability advising on the solution Shopify Operations - Logging and keeping records of customer/employee queries Adobe Photoshop - Updating self-help documents so customers/employees can try to fix Graphic Designing problems themselves Data Entry Customer Service Associate at Convergys/Concentrix, Bacolod City Education Bachelor of Science in Information Technology at Colegio de Sta. Rita de San Carlos Inc. JUNE 2012 — MARCH 2016 Record Keeper – Sci-Math Club Organization Loyalty Awardee Part Time Job Online English Tutor JANUARY 2020 — PRESENT Lakawon English Education Company Providing one-on-one or small group lessons to students in elementary, middle, or high school. stimulating and assorted methods to pass knowledge in areas like the principles of the English language, rules of reading, writing, and speaking in English. Ebay Virtual Assistant NOVEMBER 2021 — JUNE 2022 CAR PARTS/ACCESORIES • eBay Listing Creation and Optimization I can help you create listings for your products that would be sold online. In addition to this, I also write product descriptions for entire listings to optimize the copy to make your products search-friendly. • Order processing, including refund/returns • eBay customer support • Data Entry • eBay Price Research • Basic Photo Editing & Re-sizing Microsoft Office Communication Skills • Other Marketplace & E-commerce Tasks Shopify Virtual Assisant JANUARY 2022 — JUNE 2022 Toys, Beauty Products, FirePlaces • Manage your Shopify Store • Product Listing • Edit Photos for products [Photoshop, Canva] • Order Processing/Fulfillment • Keep contact with suppliers • Manage social media accounts • Customer Support Amazon VA MAY 2021 — FEBRUARY 2022 BEAMNOVA Tools | Equipment Listing New Products Updating Inventory Track Information Management Providing Answers to Customers' Questions Replying to Amazon Reviews Courses Webinar Amazon Virtual Assisant JANUARY 2020 Product Research Training for Amazon Dropshipping FEBRUARY 2020