GRACE "GRACIE" OMEREZ
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SUMMARY
Highly motivated and professional Customer
Service Team Leader with years of
experience in customer service field
providing high-level support to customers.
Proficient in managing team, organizing
meetings and handling escalated concerns.
Possess exceptional communication and
interpersonal skills with a proven ability to
work independently and as part of a team.
EDUCATION
Panpacific University North Philippines
Bachelor's Degree in Hospitality
Management-
Scholarship
Panpacific University North Philippines-
Major Majorette Baton Band Leader
Hero Foundation Scholar
Military Orphan Scholarship
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SKILLS
Strong
organizational
and
timemanagement skills
Exceptional
communication
and
interpersonal skills
Ability to work independently and as part of
a team
Detail-oriented and able to handle multiple
tasks simultaneously
Experience in managing budgets and
handling financial documents
CERTIFICATIONS
Junior Marketing Association
El Cielito Hotels (Housekeeping,
Front Desk Training)
Orientation
and
Housekeeping
Seminar
St. Michael the Archangel 2GO
Travel (Shipboard Training)
053 Faustino St., Poblacion Zone II,
Dinalungan Aurora, Philippines, 3206
PROFESSIONAL EXPERIENCE
Sales Team Leader
DIS MARKETING || APRIL 2024 -to date
Working prospects through the entire sales process, including
generating leads, educating them and turning those interested in
long-term customers
Directly engaging with customers outside office to generate leads
and closed deals.
Customer Service Manager
MAYSARA INC {UPWORK} JANUARY 2023 TO MARCH 2024
Lead, mentor, and manage a team of customer service
representatives, providing guidance and fostering professional
development.
Oversee daily operations to ensure efficient and high-quality
customer service.
Customer Service - Team Leader
XUMCHAIN || AUGUST 2021- NOVEMBER 2022 (Sales & Marketing
Department)
Grew the community by engaging users through social media
channels.
Workflow Management & Team Management
Training new employees & Handling escalated concerns
Technical Support
INFOCOM || JUNE 2019- JULY 2020
Responding to customer queries, troubleshooting, resolving
customer complaints.
Support can help with issues related to hardware, such as routers,
switches, and servers
English Language Teacher - VIETNAM
NGOẠI THƯƠNG, LÁNG THƯỢNG, ĐỐNG ĐA ||
OCTOBER 2018- APRIL 2019
Preparing courses & assigning homework
Communicate regularly with students to ensure that each student
successfully complete his/her instructional program.
Front Desk
EL CIELITO HOTELS || OCTOBER 2017- OCTOBER 2018
Keeping office records updated
Greet guest as they arrived
Performing administrative task
Answering phone calls
Customer Service Sales Associate II
CONVERGYS || JANUARY 2017- SEPTEMBER 2017
Prepares for customer inquiries by studying products, and
customer service processes. Responds to customer inquiries by
understanding inquiry; reviewing previous inquiries, upselling
products and services
Administrative Aide
LOCAL GOVERNMENT UNIT || JUNE 2015- JULY 2016
Handling correspondence, including drafting emails, memos, and
letters, as well as sorting and distributing incoming mail.
Preparing and editing documents such as reports, presentations,
and spreadsheets to support office operations.
