Grace Omerez

As Customer Service Professional with passion for delivering exceptional experiences, with over 6 years of experience in customer-facing roles, I’ve had the privilege of working with diverse customer bases, industries and teams.

My journey began with sales, to telecommunication, social media management and as I progressed through various roles, I developed a unique blend of skills, expertise, and leadership abilities that have prepared me for the Customer Service Manager position.

Throughout my career, I’ve had the opportunity to work in fast-paced, dynamic environments, managing high-volume customer interactions, and driving process improvements to enhance efficiency and quality.

My experience has equipped me with a deep understanding of customer behavior, preferences and pain points, allowing me to develop targeted strategies to improve customer satisfaction, loyalty and retention.