Grace Okwun Okonkwo

Grace Okwun Okonkwo Short‑Term Rentals Virtual Assistant (STR VA) | Administrative & Customer Support VA Nigeria (Remote) PROFESSIONAL SUMMARY Results-driven Short-Term Rentals (STR) Virtual Assistant professionally trained as an Airbnb Co-Host and Listing Optimization VA, with 4+ years of customer service and administrative experience. Skilled in end-to-end Airbnb operations including SEO-optimized listing creation, pricing and calendar management, guest communication, review management, and performance reporting. Proven record of maintaining 95–100% response rates, reducing booking errors and double bookings, and supporting improved occupancy and guest satisfaction. Highly organized, detail-oriented, and guest-focused, with strong communication skills and structured systems that streamline operations and maximize STR performance. CORE SKIL STR Property Listing & Optimization Guest Communication & Support Booking & Calendar Management Check-in/Check-out Coordination Housekeeping & Maintenance Scheduling Review Management Google Workspace (Docs, Sheets, Calendar) Airbnb Management Customer Service & Problem-Solving Administrative Support TOOLS & SOFTWARE Airbnb Host Dashboard Google Workspace (Docs, Sheets, Calendar) Slack, Zoom, Google Meet Asana Canva (basic listing visuals) PROFESSIONAL EXPERIENCE Short‑Term Rentals Virtual Assistant (STR VA) Accountability project Remote | ( November 2025) Supported daily operations of short‑term rental properties to ensure smooth guest stays. Managed guest inquiries, confirmations, and issue resolution with professionalism and empathy. Assisted listing optimization. Coordinated calendars to prevent double bookings and ensure accurate availability. Scheduled housekeeping and maintenance tasks between guest stays. Customer Service & Administrative Assistant Banking industry Ecobank Nigeria- Delivered high‑quality customer support via email, chat, and phone. Managed inboxes, responded to inquiries, and maintained communication records. Performed data entry, documentation, and report preparation tasks. Coordinated schedules, meetings, and follow‑ups to support operations. Maintained professionalism while handling complaints and sensitive issues. EDUCATION Michael Okpara University of Agriculture BSc in Business Administration 2018 CERTIFICATIONS Short Term Rental Academy STR Virtual Assistant 2025 Institute of Art and professionals Nigeria IAMP Human resources management 2020