GRACE
NNAMANI
Customer/Client
Services
Grace Nnamani
Enugu, Nigeria
--https://www.linkedin.com/in/grace-nnamani-
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SUMMARY
Results-driven Customer Support Specialist with 4 years of experience in
dynamic and fast-paced environments. Demonstrated ability to handle
customer inquiries, resolve issues, and ensure satisfaction through
personalized service delivery. Skilled in building strong relationships and
adapting to evolving customer needs, resulting in increased customer
loyalty and retention. Proficient in leveraging effective communication
and problem-solving skills to enhance the customer experience and drive
company goals. Experienced in virtual assistance, sales, telemarketing,
and lead generation and proficient in CRM Tools, Microsoft Office Suite,
and administrative support functions. Committed to delivering
excellence in customer service and contributing positively to team
dynamics.
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EXPERIENCE
AD Tech Limited / Customer Support Specialist
Jan 2020 - Mar 2024, Nigeria
● Responded to customer inquiries via phone, email and chat,
resolving 85% of issues.
● Utilized CRM software to manage customer interactions and
track support tickets.
● Collaborated with sales team to identify and convert support
opportunities into sales.
Microsoft / Customer Service Representative
April 2024 - Mar 2025, US
● Processed documentation for returns and replacements as
needed.
● Maintained an ‘all in this together’ attitude, fostering a positive
team environment.
● Provided sales quotes, samples, and sales materials to customers
as needed.
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SKILLS
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EDUCATION
Customer Service
Virtual Assistance
Data Entry
Complaint resolution
Email/Chat Support
Excellent written and verbal communication skills
Microsoft Office Suite
Administrative support
Google Workspace
Call Documentation
Problem-solving aptitude
Calendar Management
CRM Tools (Asana, Hubspot, Zendesk, Trello, Freshdesk,
Calendly, Monday.com)
Order processing
Appointment scheduling
Time management
Project Management
Client Relationship Management
Contract Negotiation
Saas
Customer Onboarding
Tech Savvy
Bachelor's degree in Banking and Finance
Michael Okpara University of Agriculture, Nigeria
Jan 2015 - Nov 2018, Nigeria
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CERTIFICATION
Soft Skills Certificate
Jobberman, April 2025
