Grace Mwai

GRACE MWAI Executive Virtual Assistant | Digital Operations Specialist | Architect Nairobi, Kenya LinkedIn | Portfolio PROFESSIONAL SUMMARY Detail-oriented and emotionally intelligent Executive Virtual Assistant with a background in architecture and certification in digital operations (ALX Africa). I help visionary CEOs and purpose-driven entrepreneurs streamline operations, manage complex schedules, and grow their online presence. Known for transforming chaos into clarity, I bring a calm, systems-first approach to team coordination, SOP development, influencer outreach, and e-commerce support. Proven track record of increasing engagement by 30%, improving email open rates by 15%, and boosting online store sales by 20%. CORE COMPETENCIES Executive & Calendar Management (Multi-time Zone) SOP Development & Business Systems (Notion, Airtable) Project Coordination & Remote Team Onboarding E-commerce Backend (Shopify, Etsy, Order Fulfillment) Email Marketing (Klaviyo, Mailchimp, A/B Testing) Influencer Outreach & Product Logistics Social Media Support (Instagram, LinkedIn Scheduling) Digital Workspace Management (G-Suite, Slack, Zoom) PROFESSIONAL EXPERIENCE Executive Virtual Assistant – CEO Group Jan 2025 – Present | Remote Supported a high-performing CEO across operations, resulting in a 25% improvement in project turnaround time. Created 15+ SOPs and structured digital files using Notion & Google Drive, reducing operational bottlenecks. Managed all calendar, inbox, and cross-timezone meetings for seamless communication. Coordinated influencer campaigns and product shipments, increasing exposure and affiliate revenue. Handled confidential documents with discretion and ensured consistent CEO visibility and availability. Social Media & E-commerce VA – Freelance / SoulShift Wellness Co. Oct 2024 – Dec 2024 | Remote Managed Shopify & Etsy backend (order fulfillment, listings), leading to a 20% monthly sales increase. Created and scheduled content across Instagram and LinkedIn; boosted audience engagement by 30%. Executed segmented email campaigns in Klaviyo and Mailchimp, increasing open rates by 15%. Organized Zoom calls and delivered clear action summaries to improve team alignment. EDUCATION & CERTIFICATIONS ALX Africa – Executive Virtual Assistant Program (2024) Technical University of Kenya – Bachelor’s in Building Construction Kiambu Institute of Science & Technology – Diploma in Architecture TOOLS & TECHNOLOGIES Project & File Systems: Notion, Trello, ClickUp, Google Workspace, Slack E-commerce: Shopify, Etsy, Meta Business Suite Marketing: Klaviyo, Mailchimp, Instagram Scheduler, LinkedIn Automation & Admin: Zapier, Calendly, Loom, Airtable WHY ME? I bring structure to creative, fast-paced environments. I deliver measurable impact not just support. I communicate with clarity, confidence, and empathy. I’m a tech-savvy self-starter who thrives in remote-first teams.