Grace Misterio

EMPLOYMENT HISTORY LUZVIMINDA GRACE MISTERIO MANAGING DIRECTOR | VERSATILE DISPATCHER | CUSTOMER SERVICE SPECIALIST | ADMINISTRATIVE PROFESSIONAL | EXECUTIVE ASSISTANT PERSONAL PROFILE With over 10 years of experience in the BPO industry, I specialized in training and development, focusing on product knowledge and exceptional customer service. Transitioning to remote work almost five years ago, I’ve embraced a full-time career supporting clients worldwide, including the USA, Australia, and the UK. My expertise spans various roles, including generating leads, managing customer care and sales, bookkeeping, dispatch coordination, property acquisition, and serving as a Virtual Assistant (VA), General Assistant (GA), or Executive Assistant (EA). I bring in-depth knowledge of business management and administration, paired with proficiency in diverse tools and systems to meet client needs. I’ve successfully worked across multiple industries, such as eCommerce, travel, real estate, HVAC, IT, and recruitment, among others. With strong skills, extensive experience, and a commitment to excellent work ethics, I am seeking long-term opportunities to contribute to and grow with dynamic teams. SKILLS AND ABILITIES Highly motivated and well-disciplined professional with a strong work ethic. Passionate about providing support and assistance to others, fostering positive relationships. Proficient in conversational English and Filipino, with basic knowledge of Spanish. Collaborative team player who thrives in dynamic environments and contributes to shared goals. CONTACT INFORMATION Cell: --Pag Asa St. Brgy 9-a Ansaldo Apt. 2 Davao City 8000 Managing Director - (remote) UDM Virtual Solutions Jan. 2019 to Present Spearhead client relations for both B2B and B2C sectors, fostering strong partnerships and ensuring consistent communication. Oversee internal operations, ensuring efficiency across all departments and implementing effective systems for growth. Lead the recruitment process, from talent acquisition to onboarding, building a strong and skilled team. Manage administrative tasks including financial tracking, reporting, and strategic planning to meet business objectives. Dispatcher/Customer Service/VA (remote) California Efficiency Group(Smart home automation, water purification system, and solar panel system)March 2023 to June 2024 Coordinated dispatch operations, ensuring timely assignments of mechanics for client installations and maintenance. Managed CRM to ensure smooth and accurate communication with clients and tracking of job orders. Handled customer service inquiries via email and phone, providing prompt, courteous responses. Processed invoices and ensured that all documentation met required standards. Dispatcher/Customer Service/VA (remote) Allways Elevator (Elevator Company)August 2022 to July 2024 Dispatched technicians and scheduled appointments to ensure operational efficiency and customer satisfaction. Managed customer service inquiries, resolving issues promptly via email, phone, and chat. Processed invoices and maintained accurate records to ensure timely billing and service completion. Dispatcher/Customer Service/VA (remote) Tech Pro Services (IT Company) May 2022 to Jan. 2023 Coordinated job orders and dispatched technicians for service calls, ensuring timely execution of tasks. Managed appointment scheduling and customer service communications via email, phone, and live chat. Processed invoices and tracked service completions for billing accuracy. Virtual Assistant/Customer Service (remote) WhatWaist (eCommerce) Jan. 2022 to March 2023 Managed email and chat-based customer service, providing timely assistance and product support. Assisted the manager with administrative tasks, including research, data entry, and customer inquiries. Supported the team in maintaining smooth operations across eCommerce platforms. Corporate Trainer - Product and Customer Service Sutherland Global Services Sept. 2008 - Oct. 2018 Led client project launches, ensuring all phases were executed smoothly and within deadlines. Designed and delivered comprehensive training programs for new hires and existing staff. Managed projects for Continuous Improvement Programs (CIP), including tracking progress and reporting. Developed training materials and modules, improving overall team performance and customer satisfaction.