GRACE MAKINDE
Lagos, Nigeria |- |-| www.linkedin.com/in/gramak
Cloud Administrator | DevOps Support | Virtual Assistant | Customer Support Specialist
PROFESSIONAL SUMMARY
Results-driven Cloud Administrator and Technical Virtual Assistant with 3+ years of
experience supporting remote teams, executives, and business operations. Adept in
combining strong administrative support with evolving expertise in Cloud Computing
(AWS, Azure, GCP), DevOps fundamentals, and System Administration. Proven track record
in streamlining workflows, automating tasks, managing cloud-based tools, and providing
exceptional customer support in fast-paced environments.
Demonstrates hands-on ability with cloud services (storage, VM instances, IAM roles),
DevOps tools, and system monitoring—all while ensuring operational excellence, security
compliance, and end-user satisfaction. Passionate about driving business efficiency and
scalability through cloud infrastructure and digital innovation.
CORE COMPETENCIES
- Cloud Platform Administration (AWS, Azure, GCP)
- DevOps Support & Automation Fundamentals
- System & Network Administration (Basic Linux, VM provisioning)
- Cloud Security Awareness & IAM Controls
- Virtual Assistance & Calendar Management
- Customer Support (Zendesk, CRM platforms)
- Documentation & Workflow Optimization
- Collaboration Tools (Slack, Trello, Asana, Google Workspace)
TECHNICAL SKILLS
Cloud Platforms & Services: AWS: EC2, S3, IAM, CloudWatch | Azure: VMs, Storage, RBAC |
GCP: Compute Engine, Storage, IAM
DevOps & Admin Tools: CI/CD Concepts, Git, Shell Scripting, Zapier
Cloud Security: IAM Roles/Policies, MFA, RBAC, Encryption Fundamentals
Support & Productivity Tools: Google Workspace, Office, Asana, Trello, Notion, Zendesk,
Canva
WORK HISTORY
Cloud Support / Administrative Virtual Assistant
Nesgel IT Services and Consulting Ltd. | Sep 2021 – Present
- Provided executive and technical support across AWS, Azure, and GCP.
- Assisted with IAM configuration, cloud storage, VM provisioning.
- Used Trello, Slack, and Google Apps for remote project coordination.
- Resolved user access issues and maintained secure cloud docs.
Cloud Sales Support Associate
Telecomms Ltd. | Apr 2019 – Feb 2021
- Promoted cloud solutions and managed client onboarding.
- Maintained pipelines using cloud CRM tools.
- Supported client service issues post-sales.
EDUCATION
Postgraduate Diploma – Education
National Open University of Nigeria (NOUN), Lagos
Bachelor of Science – Banking and Finance
Olabisi Onabanjo University, Ogun State
TRAINING AND CERTIFICATIONS
Digital IT Support Community:
- Business Analysis & Process Management
- DevOps & Cloud Fundamentals
Udemy:
- Customer Support Skills
- Project Management
- Emotional Intelligence
Coursera:
- Leadership
- Creative Thinking
- Management Skills
