Grace Makinde

Grace is a reliable, people-first Customer Support Specialist and Virtual Assistant with a strong background in Banking and Finance and over three years of experience supporting teams, entrepreneurs, and organizations across various industries. Her professional journey has been defined by a commitment to excellence, adaptability, and a deep sense of service, making her a trusted partner in customer-facing and operational roles.

With a track record of successfully managing customer relationships, Grace excels at handling inquiries with empathy and efficiency. Whether responding to customer concerns, managing busy inboxes, coordinating calendars, or supporting sales pipelines, she approaches every task with precision and a calm, solution-oriented mindset. Her ability to bring structure to chaos and calm to pressure is a quality that colleagues and clients consistently value.

Grace thrives in environments where clear communication, thoughtful coordination, and genuine care are at the heart of operations. She’s known for her proactive approach and strong organizational skills, often anticipating needs before they arise and ensuring nothing slips through the cracks.

In addition to her human-centered skills, Grace is expanding her capabilities in Cloud Administration, currently gaining hands-on experience with platforms like AWS, Azure, and Google Cloud Platform (GCP). She’s also proficient with key productivity and customer service tools such as Slack, Trello, CRM platforms, and Zendesk, allowing her to support modern, tech-driven teams with ease. Her unique ability to bridge the gap between technology and human interaction makes her especially valuable in today’s hybrid work environments.

What sets Grace apart is her passion for using technology to enhance the customer experience—making interactions more personal, timely, and impactful. She believes that great service goes beyond transactions; it’s about building trust and making people feel seen and supported.

Grace is now actively seeking new opportunities in Customer Support, Sales Coordination, Virtual Assistance, or Technical Support roles where her attention to detail, problem-solving skills, and heart for service can truly shine.

Looking for a dependable professional to help your business run smoothly while delivering a warm, human touch, Grace would love to connect. Let’s build something great together. Cheers!