Grace Lasin Sale

GRACE LASIN SALE Email address:-Mobile Number: - Skype ID: live:icusjhie SKILLS            Good listening skills in order to provide the best solution to the customer’s needs and inquiries Technical interpersonal qualities Multi-tasking ability enabling me to listen, comprehend to think the best assistance for the customer and record transaction details effectively and efficiently Problem solving capability Relevant computer skills Ability to work as part of a team and independently at times with less supervision Excellent verbal and written communication skills, fluent in speaking English Customer-oriented and committed in delivering consistently high level of customer service at all times Ability to work on weekends, night shifts and holidays Always have and can maintain a pleasant work attitude, very self-motivated, hardworking, and passionate Open-minded & willing to learn more to enhance my knowledge & the skills needed on the designated assignments WORK EXPERIENCE New Alphabet For Humanity (E-commerce for Children’s Educational Book)  Customer Service Representative – Part-time Chat and Email Support – (December 2020 to January 2021)  Process new order via Shopify, Fulfillrite, and Gooten  Tracking and reshipment of delayed shipments and deliveries  Handles post-order inquiries including but not limited to order status update, order modification, cancelation, refund, tracking of deliveries, exchange, product replacement, and returns  Reaching out to warehouse partners for order and stock updates via Gmail  Communicates internally with the team and support via WhatsApp Business BallerTV (US Sports Channel –Work at Home)  Fan Success Specialist - Chat and Email Support – (May, 2019 to January 2021)  Handling complaints regarding live streams and replays  Service recovery including payment, refund and service cancellation  Responds to chat and email inquiries of the customers in a timely manner via Zendesk  Communicates internally with team and support via Slack and Skype Merchbar Inc. (US Ecommerce Dropshipping for Artists Merch Store – Work at Home)  Fan Email Support – (October, 2019 to August, 2020)  Responding to fans’ email inquiries in a timely manner via Zendesk  Handles post order inquiries including order exchange, cancelation, refund, reshipment, and replacement  Tracking packages and deliveries from different tracking websites like UPS and USPS  Providing tracking details and updates to the fans  Sending follow-ups to warehouse partners regarding fans’ orders  Communicates internally with the team and support via Slack and Skype BrightDropVA for Jetstream APS (US Medical Records Provider –Work at Home)  Case Manager / Data Entry – (August, 2018 to April, 2019)  Fax, mail, and e-mail initial medical records request to hospitals and health facilities for patients’ life insurance application.  Calling facilities to ensure that requests sent were received and to confirm process and payments required.  Calling facilities to follow up on the medical records request until it is paid and received.  Enter data of client's requestfrom the company's website to the billing system to ensure payment of retrieved medical records. Alorica Inc. for MACYS OMNICHANNEL (US Mall- Online Shopping Account)  Lead Supervisor / Escalation (September, 2017 to August, 2018)  Handling complaints and escalation  Service recovery including price adjustments for supervisor level, order details update and upselling  Handles deliveries and tracking of the parcels  Sales Associate (October, 2015 to September, 2017)     Taking orders online for purchases and reservation Handles deliveries and tracking of the parcels Service recovery including price adjustments, order details update and upselling Credit card verification and billing Teletech Customer Care Mgt. Phils. Inc. for TELSTRA (Australian Telco Account)  Customer Service Representative (January, 2013 to October, 2015)     Explaining the telephone bills to the customer Accepting and processing payments Dealing with promised payment and late payment fee Upselling and upgrading phone plans with new products and services  Handles deliveries and tracking of the parcels  Credit card verification and billing  Handling complaints and escalation Teletech Offshore Investments for VERIZON (US Telco Account)  Technical Support Representative (October, 2006 to October, 2012) Handling internet connection problems and inquiries Troubleshooting guidance for customers to achieve internet connection Internal communication with technicians for service repair schedule and delivery Upselling and upgrading phone plans with new products and services Handles deliveries and tracking of the parcels Providing details and updates for outages and informing customers of the estimated time of repair  Handling complaints and escalation       EDUCATION College : Batangas State University Bachelor of Industrial Technology Major in Computer Engineering Technology Batangas, Philippines- De La Salle Lipa Bachelor of Science in Computer Engineering Ayala Hi-way, Lipa City June 2000 - October 2000 Secondary : Lipa City National High School Batangas, Philippines 1997 – 2000 Lipa City National Science High School Batangas, Philippines 1996 – 1997 Primary : Our Lady of Lourdes School Batangas, Philippines 1989 – 1996 CHARACTER REFERENCES Leesa McGregor Author and Business Owner – A New Alphabet For Humanity-Mr. Lemuel Galpo Team Manager – BallerTV-- Ms. Kristine Escamillas Customer Support Coordinator – Merchbar Inc.-- Mrs. Maya Joy Jorial Team Leader – Merchbar Inc.-- Mr. Rene Velasquez Operations Manager – Macy’s Omnichannel-- / -