Grace Hazel Kemp

Grace H. Kemp 372 Bunnell St Bridgeport, CT 06607 - (Cell)- EDUCATION University of Connecticut​, Storrs, CT Bachelor of Science,​ Chemistry August 2021 Relevant Courses: Psychology, Sociology, Philosophy, Anthropology, and Race, Class & Gender PROFESSIONAL EXPERIENCE Express ​Trumbull, CT Temporary Sales Lead​, June 2020 ▪ Supervised and led a team of four to increase sales, assist with customers, and fix technical issues to meet business sales goals ▪ Trained and informed new team members on store guidelines, visuals, and POS to improve the strength of the team Store Associate and Visual Expert​, April 2018-July 2020 ▪ Multitasked in a fast-paced environment to efficiently greet, sell, solicit, and complete purchases for customers all while completing small projects for the store ▪ Communicated with customers and other store locations to promptly solve problems and provide solutions to questions or inquiries to ensure customer satisfaction ▪ Responsible for upkeep and organization of inventory, stock, and shipment for the convenience of team members ▪ Collaborated with team members to update the visuals of merchandise and marketing on the sales floor by communicating frequently by walkie to attract customers and increase sales ▪ Locate, prep, and properly packaged merchandise for online orders to be shipped using a mobile system to help with shipping the unavailable items at the distribution center Massage Envy ​Westport, CT Front Desk Associate​, October 2017-November 2018 ▪ Conducted a series of phone calls to confirm and schedule appointments and explain the cancellation policy to support the clients and meet business goals ▪ Completed online training sessions to stay updated on new or revised policies and studying the services provided to ensure the safety of client ▪ Prepared clients of the day by pulling client files, prepping necessary paperwork, and assigning rooms to ensure the customer is supported and therapist is aware of health issues and service to be provided ▪ Protected the health of clients by cleaning reception area, client waiting rooms, service rooms, restrooms, and all equipment to keep establishment hygienic for employee and client use NEAG School of Education​ Storrs, CT Work-Study Student,​ August 2012-May 2013 ▪ Participated in arranging and organizing several events to celebrate around one-hundred students, faculty and staff, and to fundraise money for the program ▪ Assisted three advisors by organizing their files, repairing technical equipment, providing insight on youth, and communicated with other faculty in other departments, students and schools SKILLS Administrative & Leadership​: ​Delegating tasks, training and supervising a small team, accomplishing sales goals Interpersonal & Customer Service​: Professional and efficient customer service and written/verbal communication Critical Thinking: P ​ roblem solving, analytical, inferential and observational Quantitative:​ Courses taken- Calculus 1, 2, Multivariable, and Differential Calculus Computer:​ Proficient with Microsoft Word, PowerPoint, and Excel; WordPress Social Media:​ LinkedIn, Facebook, Twitter, Instagram, Pinterest