Grace Folashade Fayombo | Freelancer Resume

Grace Fayombo-|-|Linkedin Ipaja-Ayobo, Lagos State. Professional Summary I am a passionate and resourceful professional with a background in Economics and a love for supporting people and businesses in meaningful ways. I bring hands-on experience in virtual assistance, customer service, UI/UX design, and research. Whether I’m managing tasks behind the scenes, creating user-friendly designs, or helping clients stay organized, I aim to make things run smoothly and efficiently. I enjoy blending structure with creativity, one moment I’m organizing schedules and handling communication, and the next I’m building wireframes or gathering insights to improve user experiences. I'm naturally detail-oriented, proactive, and always eager to learn something new. I take pride in delivering quality work and being a reliable support system to any team I join. Skills 💼 Administrative & Virtual Assistant Skills ● Email & Calendar Management ● Internet Research & Data Entry ● Customer Support & CRM Tools ● Report Preparation & File Organization ● Task Coordination & Project Support ● Remote Team Communication (Slack, Zoom) 🎨 UI/UX Design Skills ● Wireframing & Prototyping (Figma, Adobe XD) ● User Research & Persona Creation ● Design Thinking & Problem Solving ● Usability Testing & Feedback Integration ● Responsive Web Design ● Cross-team Collaboration Professional Experience Customer Service Representative Agro Bliss CatFish Company March 2023 – Present ● Respond to customer inquiries via phone, email, and social media, ensuring timely and effective communication. ● Educate customers on the company’s catfish products, pricing, availability, and sustainable farming practices. ● Process orders, manage delivery schedules, and resolve issues promptly to maintain high customer satisfaction. ● Collaborate with internal teams including sales and logistics to streamline operations and enhance customer service. Virtual Assistant (Freelance) Remote | 2023 – Present ● Provided administrative and digital support to entrepreneurs and professionals. ● Managed inboxes, scheduled appointments, handled data entry and customer interactions. ● Supported research and document organization for small businesses. Graphic Designer | Holy Mountain of God Ministry | 2024 - Present ● Created visually engaging flyers and social media graphics, increasing audience engagement by 30%. ● Developed branding material that enhanced the ministry’s public presence and outreach efforts. ● Managed multiple projects simultaneously, ensuring timely and high-quality deliverables. UI/UX Design Intern UI/UX Africa Bootcamp | Jan – Apr 2025 ● Created wireframes and interactive prototypes for real-world applications. ● Led user research and usability testing for mobile app projects. ● Designed a pet adoption app and a real estate e-commerce concept (Shacrown Homes). ● Awarded “Best Participant” and selected for a 6-month internship. Education B.Sc. Economics Adekunle Ajasin University, Nigeria — Graduated November 2024 Certifications ● Virtual Assistant & Customer Support – Digital Witch Community, 2025 ● Technical Support Fundamentals – Google via Coursera, 2025 ● Graphics design – Alison, 2025 ● UI/UX Design Certificate – UI/UX Africa Bootcamp, 2025 Tools & Technologies ● Figma, Adobe XD, Canva ● Google Workspace, Microsoft Office ● Notion, Trello, Slack ● HubSpot, Zoom, Calendly ● Basic HTML/CSS