Grace E. Olisekwu-Emeka
7 Leo Ikeagwu Street, Ajao Estate, Lagos state, Nigeria, Lagos 100001 ◆ --
LinkedIn : www.linkedin.com/in/graceetimfon-emeka01
TITLE
GENERAL VIRTUAL ASSISTANT/CUSTOMER SUPPORT
Professional summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Work history
VIRTUAL ASSISTANT, 01/2021 - Current
LinkedIn Daily Job Post - Lagos state, Nigeria
Interact with customers to address their concerns, answer their questions and assist them with their needs
Analyzing and reporting customer data to devise new strategies or update the existing ones
Communicating with them through various omnichannel channels including email, social media, phone or SMS
Used critical thinking to break down problems, evaluate solutions and make decisions.
Handled over 100 calls daily from customers
Maintained internal systems through CRM and website maintenance.
Executive Assistant, 02/2021 - 02/2024
Newollins Int'l Nig Ltd To the CEO - Lagos, Nigeria
Manage the CEO calendar, including scheduling multiple daily meetings and speaking engagements
Coordinated international business trips by booking flights, hotels and arranging required meetings, often with senior government and corporate representatives
Responded swiftly to CEO requests for information by liaising with other internal teams to gather inputs
Provide accurate, valid and complete information by using the right methods/tools
Prepared meeting briefing packages on a daily basis
Serve as the executive key point person units and other facets of the company
Assisted with daily social media posts
Assisted with online research
Inputting data into a spreadsheet regarding the number of applicants
Assigned work to appropriate members of staff on behalf of CEO.
Maintained databases and filing systems to boost team efficiency.
Attended meetings on behalf of executives, taking notes and recording minutes.
Collated information from staff required to resolve customer queries and complaints.
Skills
Meeting planning
Advanced MS Office Suite knowledge
Legal administrative support
Bookkeeping
File and data retrieval systems
Dropbox
Business correspondence
Travel arrangements
Microsoft Office proficiency
Excellent telephone and email etiquette
Portal and CRM input
QuickBooks
Appointment scheduling
Training and development
Executive presentation development
Confidentiality understanding
Meeting planning
Advanced MS Office Suite knowledge
Legal administrative support
Bookkeeping
File and data retrieval systems
Dropbox
Business correspondence
Travel arrangements
Microsoft Office proficiency
Excellent telephone and email etiquette
Portal and CRM input
QuickBooks
Appointment scheduling
Training and development
Executive presentation development
Confidentiality understanding
Education
Bachelor of Arts : Business Administration, 11/2013 - 08/2018
Abia State University - Nigeria – Distinction
DigiTechEd – Project Management/Business Analysis
Applications
Google suite
Google calendar
Calendly
Apollo.io
Call please
Lola.com
Clockify
Grammarly
Hubstaff, Hubspot
Slack, Zoom, Skype
Mailchimp, system.io
Trello
Zendesk
Drop box, mail book, quick books
Docusign
Clickup
Monday.com
Social media
Office supply ordering form