Grace E. Olisekwu Emeka

Grace E. Olisekwu-Emeka     7 Leo Ikeagwu Street, Ajao Estate, Lagos state, Nigeria, Lagos 100001     ◆     -- LinkedIn : www.linkedin.com/in/graceetimfon-emeka01 TITLE  GENERAL VIRTUAL ASSISTANT/CUSTOMER SUPPORT Professional summary Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Work history VIRTUAL ASSISTANT, 01/2021 - Current LinkedIn Daily Job Post - Lagos state, Nigeria Interact with customers to address their concerns, answer their questions and assist them with their needs Analyzing and reporting customer data to devise new strategies or update the existing ones Communicating with them through various omnichannel channels including email, social media, phone or SMS Used critical thinking to break down problems, evaluate solutions and make decisions. Handled over 100 calls daily from customers Maintained internal systems through CRM and website maintenance. Executive Assistant, 02/2021 - 02/2024 Newollins Int'l Nig Ltd To the CEO - Lagos, Nigeria Manage the CEO calendar, including scheduling multiple daily meetings and speaking engagements Coordinated international business trips by booking flights, hotels and arranging required meetings, often with senior government and corporate representatives Responded swiftly to CEO requests for information by liaising with other internal teams to gather inputs Provide accurate, valid and complete information by using the right methods/tools Prepared meeting briefing packages on a daily basis Serve as the executive key point person units and other facets of the company Assisted with daily social media posts Assisted with online research Inputting data into a spreadsheet regarding the number of applicants Assigned work to appropriate members of staff on behalf of CEO. Maintained databases and filing systems to boost team efficiency. Attended meetings on behalf of executives, taking notes and recording minutes. Collated information from staff required to resolve customer queries and complaints. Skills Meeting planning Advanced MS Office Suite knowledge Legal administrative support Bookkeeping File and data retrieval systems Dropbox Business correspondence Travel arrangements Microsoft Office proficiency Excellent telephone and email etiquette Portal and CRM input QuickBooks Appointment scheduling Training and development Executive presentation development Confidentiality understanding Meeting planning Advanced MS Office Suite knowledge Legal administrative support Bookkeeping File and data retrieval systems Dropbox Business correspondence Travel arrangements Microsoft Office proficiency Excellent telephone and email etiquette Portal and CRM input QuickBooks Appointment scheduling Training and development Executive presentation development Confidentiality understanding Education Bachelor of Arts : Business Administration, 11/2013 - 08/2018 Abia State University - Nigeria – Distinction DigiTechEd – Project Management/Business Analysis Applications Google suite Google calendar Calendly Apollo.io Call please Lola.com Clockify Grammarly Hubstaff, Hubspot Slack, Zoom, Skype Mailchimp, system.io Trello Zendesk Drop box, mail book, quick books Docusign Clickup Monday.com Social media Office supply ordering form