Grace E. Olisekwu Emeka

As a customer service representative with over five years of experience, it has been my duty to provide fast troubleshooting and problem-solving services in order to maintain customer loyalty in companies and businesses. As a result of my experience, I am confident that I will be able to deliver you more results.

As a result of successfully managing customer relationships with customer relationship management tools such as Zendesk, Hubspot, and Intercom, I have acquired extensive customer service experience.

My responsibilities as a customer service representative include maintaining the brand name and reputation, increasing customer loyalty, and growing the customer base by providing excellent customer support via phone, email, and live chat channels.

Hiring a representative who cares about your company will reflect on how your customers are treated.

An empathetic customer service representative understands that without effective communication, listening to customers, and resolving their issues swiftly, they may become angry, thereby exposing the organization to the risk of losing that customer.