Grace E. Olisekwu Emeka

HELLO, IT'S GOOD TO HAVE YOU HERE. I'M GRACE OLISEKWU-EMEKA, A CUSTOMER SERVICE REPRESENTATIVE WHO IS SKILLED IN EMAIL, PHONE, AND LIVE CHAT SUPPORT. I AM A GOOD SET OF HANDS WHEN IT COMES TO MULTITASKING. I HAVE OVER 3 YEARS OF EXPERIENCE AS A CUSTOMER SUPPORT SPECIALIST. KINDLY CLICK ON THIS COVER PHOTO TO GO THROUGH THE SLIDES TO VIEW MY SKILLS AND WORK SAMPLES. CHECK OUT THE SKILLS I HAVE TO OFFER 1. CUSTOMER SERVICE. 2. ANSWERING PRODUCT QUESTIONS 3. ATTENTION TO DETAIL. 4. CUSTOMER CARE. 5. ACTIVE LISTENING. 6. CUSTOMER RELATIONSHIP MANAGEMENT. 7. TELEPHONE SUPPORT. 8. LIVE-CHAT SUPPORT. 9. EMAIL SUPPORT. 10. TROUBLESHOOTING. 11. ESCALATION AND RESOLUTION. 12. TICKET CREATION AND MANAGEMENT. THE AMAZING THING ABOUT HAVING SKILLS IS THE ABILITY TO SHOW HOW BEST YOU KNOW THEM. KINDLY VIEW MY OTHER SLIDES TO SEE SOME OF MY WORK SAMPLES. RESPONDING TO A CUSTOMER'S COMPLAINT USING HUBSPOT LIVE-CHAT SUPPORT MESSAGE SET UP ON INTERCOM CREATING A CUSTOMER'S TICKET USING HUBSPOT CREATING AND ASSIGNING A CUSTOMER'S TICKET TO A TEAM MEMBER ON TRELLO OPENING AND SOLVING A CUSTOMER'S TICKET VIA ZENDESK LOGGING A CUSTOMER'S CALL ON HUBSPOT CREATING AND ASSIGNING A CUSTOMER'S TICKET TO A TEAM MEMBER ON TRELLO THE CRM TOOLS I USE TO COMMUNICATE WITH CUSTOMERS AND TEAM MEMBERS ARE SLACK HUBSPOT ZENDESK INTERCOM GOOGLE WORKSPACE TRELLO AS A MEMBER OF YOUR TEAM, I WILL WORK HAND IN HAND WITH ALL TEAM MEMBERS TO ACHIEVE A COMMON GOAL WHICH IS THE SUCCESS OF YOUR ORGANIZATION.