Grace Balaguer

GRACE BALAGUER PROFESSIONAL SUMMARY Dedicated and detail-oriented Virtual Assistant with hands-on experience in administrative tasks, data entry, calendar and inbox management, and digital organization. Proficient in admin systems, lead tracking, research, and content scheduling with platforms like Trello, Notion, and Canva. Able to follow instructions with minimal supervision, stay organized under pressure, and manage multiple priorities efficiently. Known for clear communication, reliability, and a collaborative mindset in remote team environments. Passionate about supporting business goals while continuously learning and growing. WORK EXPERIENCE Administrative Support Upward Solution, Inc. Managed digital student records with 100% accuracy and updated data for over 200 students daily Responded to inquiries and performed admin tasks, improving staff efficiency during peak periods Helped organize documents and follow-ups, reducing delays in file processing June 2024 - July 2024 Office Support Assistant May 2022 - August 2023 Department of Labor and Employment Handled front-desk support and processed daily client requests Performed filing, data entry, and document audits for accurate reporting Assisted over 10-20 clients weekly, helping maintain fast and organized public service. Small Business Owner – Online Seller Self-Employed Managed product listings, orders, and customer inquiries via Facebook Created marketing content and handled basic inventory and pricing December 2020 - April 2022 PROJECTS & TRAINING Thesis: iREVIEW – Automated Reviewer-Maker Bicol University Polangui Led a 3-member team to build an automation tool; managed timelines, stakeholder approvals, and technical documentation — skills directly transferable to project management and client coordination. Virtual Assistant Simulation The VA Bar Created and scheduled content for VA social media accounts Handled inbox management, lead generation, and email marketing Learned and practiced core administrative support tasks and designed promotional materials using Canva Marketing with Canva Canva Learned fundamentals of social media management, brand optimization, social video production, team collaboration, and ROI analysis. Passed the certification exam. EDUCATION Bicol University Polangui Bachelor of Science In Computer Science, Cumulative GPA: 1.5630, Cum Laude Dean’s List and President’s List honoree every semester of college. SKILLS Technical Skills: Google Workspace, Microsoft Office, Canva, Trello, Asana, ClickUp, Notion, Airtable, Zoom, Basic Excel, MailChimp, Active Campaign, Discord, Slack, Calendly, Buffer, Meta, Apollo.io, Language: English (Fluent), Filipino (Native), Spanish (Beginner) Soft Skills: High attention to detail, organization, focus and consistency, time management, ability to follow procedures independently, strong observational skills, and willingness to learn, Proactive, Strong communication skills