Grace Alao

Grace Alao

$10/hr
High-Impact Virtual Assistant & Project Manager | Expert in Admin Support & Process Optimization
Reply rate:
-
Availability:
Hourly ($/hour)
Location:
Ilorin, Kwara, Nigeria
Experience:
4 years
About

As a highly motivated and results-driven Administrative Assistant and Project Manager, I bring over 4 years of experience in providing strategic administrative support and delivering exceptional project management services. My expertise spans across customer support, document handling, data entry, email and calendar management, email marketing, communication, training, and presentation delivery. Throughout my career, I have consistently demonstrated the ability to streamline operations, improve team efficiency, and drive successful project outcomes.

In my most recent role as Headteacher/School Administrator, I effectively managed a team of 10 staff members, implemented process improvements that boosted productivity by 30%, and ensured the smooth running of day-to-day operations. My experience in project management, gained through both my volunteer work and formal education, has equipped me with the skills to lead cross-functional teams, develop project timelines, and ensure that projects are completed on time and within budget.

I excel at managing multiple priorities, from handling scheduling and correspondence to ensuring compliance with procedures and policies. My proficiency with tools like Microsoft Office, Google Workspace, ClickUp, Asana, and Slack allows me to optimize workflows, while my strong interpersonal and communication skills have enabled me to build and maintain positive relationships with clients, colleagues, and stakeholders.

Key Achievements:

  • Increased administrative efficiency by 30% through the implementation of a streamlined document management system and team workflow improvements.

  • Successfully coordinated 10+ projects simultaneously, ensuring on-time delivery and exceeding client expectations.

  • Managed email campaigns that resulted in a 20% increase in client engagement and conversion rates.

  • Trained and mentored staff, leading to improved team performance and morale.

  • Improved customer satisfaction by delivering accurate, timely, and efficient responses to inquiries, addressing concerns with empathy and professionalism.

With a passion for continuous improvement and a results-oriented mindset, I am dedicated to creating positive impact and contributing to the growth and success of any team I am part of. I am confident that my administrative expertise, project management skills, and commitment to excellence will bring immediate value to your business.

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