Grace A. Clement

Grace A. Clement-| - | Lagos, Nigeria Professional Summary Detail-oriented Virtual Assistant with over two years of experience providing administrative and executive support to mission-driven organizations. Adept at email and calendar management, document formatting, CRM maintenance, and travel coordination. Skilled in optimizing workflows to improve efficiency and productivity. Passionate about supporting nonprofit and ministry leaders to help them focus on their mission. Key Skills Email and Calendar Management (Handled 100+ emails/day with 95% response efficiency) Document Editing & Formatting (Improved document accuracy by 30%) CRM & Donor Management (Managed 500+ donor records with 99% accuracy) Travel Booking (Domestic & International) (Coordinated 20+ business trips annually) Expense and Reimbursement Processing (Processed $10K+ in monthly reimbursements) Microsoft Office Suite & Google Workspace Zoom, Dropbox & Cloud Collaboration Task Prioritization & Organization High Level of Discretion & Confidentiality Strong Communication & Problem-Solving Professional Experience Virtual Assistant Minds Foundation | 2024 Managed high-volume email inboxes, responding to 95% of inquiries within 24 hours. Scheduled and coordinated 50+ meetings per month, ensuring seamless calendar management. Created and formatted over 100 documents, presentations, and reports with 99% accuracy. Processed over $10,000 in monthly reimbursements, ensuring accurate and timely payments. Managed a CRM database of 500+ donor and client records, reducing errors by 25%. Arranged domestic and international travel for executives, booking 20+ trips annually. Assisted with setting up and executing email marketing campaigns, increasing engagement rates by 15%. Administrative Support Assistant (volunteer) Becom Solution |- Provided executive support by handling daily administrative tasks, improving task completion efficiency by 40%. Maintained confidentiality and exercised discretion in handling sensitive information. Assisted with organizing donor engagement efforts, boosting donor retention by 20%. Implemented task management systems, reducing missed deadlines by 30%. Education & Certifications Certificate in Administrative support and Office Management - Alison, 2024 Virtual Assistant Training Certification – Vsavvy Academy, 2022 Technical Proficiency Microsoft Office (Word, Excel, PowerPoint, Outlook) Google Workspace (Docs, Sheets, Calendar, Drive) Zoom, Slack, Trello, Asana CRM Systems (Salesforce, HubSpot, or similar) Availability & Work Setup Available to work in any time zone. Remote setup with a reliable internet connection and necessary tools for virtual support. References Available upon request.