GOWTHAM ARADHYA N
-
Mobile:-
CAREER OBJECTIVE:
To be a part of a progressive and established organization and to implement my skills,
knowledge with utmost commitment and involvement also to create a benchmark in the field
of customer relations by blending an essence of hard work and smart work.
PROFESSIONAL EXPERIENCE:
Company: Unisys Global Service India Private Limited
Experience: July 2018 – Jan 2020
Job profile: Technical Support Associate
Project: Unilever
Summary:
Working with BMC Remedy ticketing system.
Handling Tickets on Priority basis, assigning tickets, transferring tickets.
Handling user accounts and system accounts in Active Directory.
Updating GPO for better experience on client machines.
Troubleshooting on VPN issues and Network troubleshooting.
Configuring printers in the network and troubleshooting printer issues.
Installing, configuring and troubleshooting Microsoft Office applications.
Assist end user clients on various technical problems through remote management.
Managed Exchange client configuration using Microsoft Office Outlook 2010 and 2016.
Manage the workflow process through BMC REMEDY.
Troubleshoot and fix issues with OS, skype, Office & Outlook related issues.
Keep a track on all unresolved incident/request and follow up with the different
support team until the closer, within defined SLA timelines.
Coordinating high and critical incidents to ensure timely completion and reduction of
business impact.
Interaction with the business users and understand their issues – connectivity,
software, hardware etc.… Provide technical solution to clients and help them resolve
their issues.
Continuously improvising the existing problem solving tool/system by incorporating
best practices of issue resolution.
Delivering best customer service by providing the right solution at the right time with
right attitude.
Have been successful in training new employee, giving a better process Knowledge.
EDUCATIONAL QUALIFICATIONS:
Master of Computer Application (MCA)
Dayananda Sagar College of Engineering, Bangalore, VTU (AUTONOMUS) [7.60 - CGPA]
(2015 – 2018).
Bachelor of Computer Application (BCA)
Adarsha Vidya Kendra College, Bangalore University [64%], (2012 – 2015).
PUC - B.N.M PU College, Karnataka [53%], (2010 – 2012).
SSLC - Bangalore Higher Secondary School, Karnataka [63%], (Year of Passing 2010).
Skill Set:
Languages : C , JAVA, Python
Databases : SQL
Operating System : Windows , Unix
Management Tools : Remedy
ACADEMIC PROJECTS HANDELED:
I. Title: E-APPTITUDE SYSTEM
Working: The project is to allow companies to conduct aptitude test to the candidates.
Software Requirement: Visual Basic .NET, SQL SERVER, Windows 8.1
II. Title: Enlighten
Working: Instead of using and carrying a book the information can be written in this android
application, this also helps to edit the previous Uploaded notes.
Software Requirement: Android studio 3.1, FIREBASE, Windows 8.1
III. Title: Cloud Based MultiMedia Share App
Working: The application is useful for users to showcase their talent through videos. The
talent share online is categorized on three levels namely level-1, level-2 and final level.
Software Requirement: Android studio 3.1, MySQL, SQLite, Windows 8.1
ACHIEVEMENTS:
Got Appreciation From “VSET” For Exhibiting Exemplary Social Values.
Participated In One Day Workshop On “Linux Environment System “.
Participated In Seminar On “Speak Effectively To Impress People”.
I Prize In Collage Making Competition “IOT In Agriculture”.
Participated In One Day Workshop On “Inspirational Skills And Working In Teams”.
Participated In One Day Workshop On “Communication Skills” and “Internet Of
Things”.
INTERNSHIPS
Worked with an NGO (Youth for Seva) for ‘LAB ON WHEELS’ program (Jul –
Aug 2017).
Worked as an intern at ‘ZikraByte Solutions’ as Android Developer (Jan – May
2018).
PERSONAL PROFILE:
DOB
:
24 Sep 1994
Father’s Name
:
NANJUNDARADHYA S
Languages Known
:
English, Kannada, Hindi and Telugu
Permanent Address
Bangalore - 560078
:
#186, 30th ‘A’ Main, 17th Cross, J.P NAGAR 6th Phase,
Nationality
:
Indian
Pan Card
:
CBFPG0099F
