Gowtham Aradhya N

Working with BMC Remedy ticketing system.

 Handling Tickets on Priority basis, assigning tickets, transferring tickets.

 Handling user accounts and system accounts in Active Directory.

 Updating GPO for better experience on client machines.

 Troubleshooting on VPN issues and Network troubleshooting.

 Configuring printers in the network and troubleshooting printer issues.

 Installing, configuring and troubleshooting Microsoft Office applications.

 Assist end user clients on various technical problems through remote management.

 Managed Exchange client configuration using Microsoft Office Outlook 2010 and 2016.

 Manage the workflow process through BMC REMEDY.

 Troubleshoot and fix issues with OS, skype, Office & Outlook related issues.

 Keep a track on all unresolved incident/request and follow up with the different 

support team until the closer, within defined SLA timelines.

 Coordinating high and critical incidents to ensure timely completion and reduction of 

business impact.

 Interaction with the business users and understand their issues – connectivity, 

software, hardware etc.… Provide technical solution to clients and help them resolve 

their issues.

 Continuously improvising the existing problem solving tool/system by incorporating 

best practices of issue resolution.

 Delivering best customer service by providing the right solution at the right time with 

right attitude.

 Have been successful in training new employee, giving a better process Knowledge.