Gonzalo Ferreira
Salesforce Platform Administrator
Driven by an upbeat personality and a naturally curious mindset, I excel in environments that
challenge me and push me to grow. I’ve found in technology a rewarding and flexible path that
allows me to pursue my dream of discovering the world as a digital nomad. Beyond work, I
channel the same energy into my creative pursuits as a self-taught music producer, always
looking for new ways to innovate and express my creativity and uniqueness.
EDUCATION AND CERTIFICATIONS
SALESFORCE CERTIFIED PLATFORM ADMINISTRATOR
November 2025
ID:-
SALESFORCE CERTIFIED PLATFORM FOUNDATIONS
June 2025
TRAILHEAD EXPEDITIONER RANK
Adhering to Administrator branch trailmixes
INCOMPANY - BRIDGE2TECH
January - April 2025
Salesforce administrator and developer Bootcamp
Intensive program designed to prepare for a career as a Salesforce Administrator and
Developer, providing the necessary tools and knowledge to excel in the ecosystem while learning
from experts to solve problems and build innovative solutions.
January - March 2024
CODERHOUSE - SALESFORCE ADMIN
Deep dive into complex concepts and key practices for using the Salesforce CRM efficiently
and effectively. The course provides the essential tools and insights to navigate the ecosystem
with confidence and solve real-world challenges.
2016
CAMBRIDGE ENGLISH – C2 PROFICIENCY (CPE)
This certification demonstrates a C2 level of English proficiency, the highest level on the CEFR
scale. It certifies near-native fluency, the ability to understand complex texts, express ideas with
accuracy and ease, and use English effectively in academic and professional settings.
PROFESSIONAL EXPERIENCE
TATA CONSULTANCY SERVICES
July 2023 - Present
Information Processing Specialist (BPO)
Employee Compliance Adherence – Ensuring internal policies conformity and regulatory
requirements by reviewing and processing employee compliance data.
Data Verification & Accuracy – Handling sensitive information with precision and maintaining
data integrity within compliance frameworks.
Process Optimization & Reporting – Supporting operational efficiency by improving
workflows, generating reports, and delegating tasks and cases.
TATA CONSULTANCY SERVICES
October 2021 - July 2023
Compliance Service Desk (BPO)
Employee Support & Issue Resolution – Assisting firm employees by providing guidance on
compliance processes and resolving inquiries through the Compliance Resource Center.
Policy & Regulatory Guidance – Ensuring employees understand and adhere to internal
policies and regulatory requirements by offering clear and accurate information.
Case Management & Documentation – Logging, tracking, and escalating compliance-related
cases as needed, ensuring efficient resolution and maintaining accurate records.
ALORICA
September 2020 - March 2021
Customer Service Representative for Amazon US
Technical support over the phone – Daily task included availability over phone calls and giving
guidance in solving technical issues with products.
Strong communication skills in English – Learned key words and phrases to communicate
complex ideas accurately and assertively.
Resolved customer issues efficiently – Provided follow ups and additional assistance through
the ticket system and additional Amazon tools.
