Gontse Moses Mashishi

CV- GONTSE MOSES MASHISHI 13 Nestor Road, Pollak-Park, Springs, 1559 📞- | 📧- Professional Title Customer Orders Specialist | Order Processing | CRM & ERP Systems | Logistics & Customer Service Professional Summary Detail-oriented and results-driven Customer Orders Specialist with over 5 years of experience in order processing, CRM and ERP systems (SAP MM, SD, GTS), logistics coordination, and customer service excellence. Proven expertise in processing online and manual orders, managing quotations, invoicing, backorders, returns, and payment tracking. Highly skilled in liaising with Supply Chain, Finance, and Customer Service teams to ensure accurate and timely order fulfillment. Strong communicator with a passion for operational efficiency, accuracy, and delivering superior customer satisfaction. Skills/Core Competencies – Customer Order Management – CRM & ERP Integration (SAP MM, SD, GTS) – Manual and Online Order Processing – Invoicing & Billing Accuracy – Refund & Returns Management – Delivery Status Tracking & Communication – Quotation Generation & Revision – Import/Export Logistics Coordination – Process Documentation & Compliance – MS Office Suite (Excel, Word, Outlook) – Customer Service Collaboration – Cross-Departmental Communication – Inventory Visibility Reporting Professional Experience Signify Commercial South Africa Customer Orders Specialist – Exports | Mar 2021 – Jun 2022 – Processed daily customer orders from CRM to ERP system, ensuring accuracy in data transfer, pricing, and delivery details. – Verified and released online orders upon payment confirmation; tracked and escalated delayed payments. – Monitored backorder reports and proactively informed the Customer Services team of impacted items. – Generated detailed customer quotations and ensured consistency with pricing structures and Incoterms. – Tracked delivery statuses across multiple countries and escalated issues to the supply chain for resolution. – Logged and followed up on product returns, coordinated refund approvals with Finance. – Prepared and processed sample order requests, supported customer service on ad hoc tasks and escalations. – Delivered weekly updates on inventory and order fulfillment to enable proactive customer engagement. ABB South Africa (Pty) Ltd Supply Chain Graduate – Orders & Procurement | Jul 2018 – Jun 2020 – Managed order processing using SAP, including purchase requisitions, vendor confirmations, and delivery timelines. – Created and maintained accurate records for internal sales orders, invoicing, and fulfillment tracking. – Handled import/export documentation and ensured alignment with global trade and customs requirements. – Audited supplier documentation for compliance with tax, safety, ISO, and procurement policies. – Participated in procurement committee processes and ensured alignment with PFMA and bid regulations. Gauteng Provincial Legislature Transport & Logistics Intern | Apr 2017 – Jun 2018 – Administered internal vehicle scheduling and captured trip data for fleet usage reporting. – Coordinated transport requisitions across departments and maintained compliance with supply chain policies. – Provided administrative support for SCM, CSD supplier registration, and vehicle management systems. Education Henley Business School Higher Certificate Management Practice University of Johannesburg -Bachelor of Technology Degree Logistics | 2018 -National Diploma Logistics | 2016 Technical Skills – SAP ERP (MM, SD, GTS) – CRM Systems & Order Tracking – MS Office Suite (Excel, Word, Outlook) – International Logistics Coordination – Document & Returns Processing – Quotation & Invoicing Tools Languages – English (Fluent) – Sotho, Afrikaans, Zulu (Proficient) References Thupana Mongoai – Transport & Logistics Supervisor, Gauteng Provincial Legislature 📞- /- Sashee Moodley – Supply Chain Manager, EP Division, ABB SA (Pty) Ltd 📞- /- Sabashnee Moodley – Human Resources, Signify (Philips Lighting) 📞- / - ✉️-