Gontse Moses Mashishi

– Processed daily customer orders from CRM to ERP system, ensuring accuracy in data transfer, pricing, and delivery details. – Verified and released online orders upon payment confirmation; tracked and escalated delayed payments. – Monitored backorder reports and proactively informed the Customer Services team of impacted items. – Generated detailed customer quotations and ensured consistency with pricing structures and Incoterms. – Tracked delivery statuses across multiple countries and escalated issues to the supply chain for resolution. – Logged and followed up on product returns, coordinated refund approvals with Finance. – Prepared and processed sample order requests, supported customer service on ad hoc tasks and escalations. – Delivered weekly updates on inventory and order fulfillment to enable proactive customer engagement.